The Norfolk continues to be Nairobi's finest and best-known hotel. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

The Norfolk recently celebrated its centennial in 2004. The hotel now offers fine luxury accommodations in its 168 guest rooms and suites. It has three conference rooms, with a capacity to seat 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room, beauty salon, book shop and gift shops.