Our Philosophy

Our Philosophy

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.

Mission Statement: 

Turning moments into memories for our guests

Engaging Service

We know that even the best locations and offerings would be meaningless without outstanding guest service. Our skilled and motivated staff is equipped with the tools and the mindset to naturally deliver on this promise. Within a Fairmont experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.

Unrivalled Presence

We transport our guests to extraordinary places steeped in unique architecture, expressive décor and magnificent artistry. Fairmont locations don't just exude history; many are nothing less than regional landmarks. Fairmont's physical presence and character will continue to inspire and excite our guests.

Authentically Local

Fairmont's guests should experience an authentic reflection of each destination's energy, culture and history. One that extends from the solitude of a snow-wrapped peak or white sand beach, to up-tempo urban sounds of the world's most dynamic cities.

Fairmont Then & Now

Fairmont Hotels & Resorts is the world's most storied hotel brand. For more than a century, our grand collection of fabled castles, secluded lodges, storied meeting places, beach resorts and modern retreats, have hosted the rich and famous, kings and queens, Presidents and Prime Ministers and stars of the stage and screen.

Many of our iconic properties have been integral in the development of cities, had an impact on the course of history or even altered the social fabric. In fact, they are often deemed attractions in and of themselves.

These extraordinary places still exist. One glance from any vantage point can settle even the most restless of souls or draw excitement from even the most staid and seasoned traveler.

Today, Fairmont is a growth organization. Throughout the United States, Canada, Bermuda, Barbados, Mexico, the United Kingdom, Monaco, Kenya and United Arab Emirates you will find Fairmont Hotels & Resorts: the largest luxury hotel management company in North America.

Building upon our unique strengths and established reputation, we aim to become an unrivalled global presence. As we expand our brand worldwide, we remain committed to our core values by providing experiences that are authentically local, in hotels and resorts of unrivalled presence, with service that is truly engaging.

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality.

 We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.