Guest Services


Babysitting services are available at an approximate price of $8 per hour per child. After 10:00 p.m. the guest is also responsible for the babysitter's transportation which is $13 The Concierge will be more than happy to handle all your babysitting requests.

Bell Staff

Bellmen are located at the Lobby Level of the pyramid. They will be happy to assist you with porterage and luggage storage.


Shop in Paradise! Our guests don't need to go out to find anything they request, from a beautiful bathing suit to the most trendy cloths.

Our boutiques are:

Men's and Ladies: at this boutique you will find the ideal outfit for any occasion: casual, cocktail, and more!

Neptuno: find the perfect bathing suit so you can look wonderful at the beach!

Logoshop: Fairmont souvenirs

Kendone: the fashion is also for the little ones! Toys, cloths and more!

Check-In / Check-Out

Check-in time is at 4:00 p.m.
Check-out time is at 12:00 p.m. (noon)

Children's Activity Center

The Fairmont Acapulco Princess features @PLAY a supervised children's program offering a variety of camps and more. @PLAY is open seven days a week from 10:00 a.m. to 5:00 p.m. Birthday parties with "pinatas" can be organized.


The Concierge Desk is located in the Pyramid and Pearl lobbies of the hotel. They can help you arrange dinner reservations and give you directions to major attractions and events.


The hotel has elevators in all three sections, the Pyramid Tower, the Princesa Tower and Pearl accommodations.


The Housekeeping staff is pleased to offer twice-daily maid service to ensure the comfort of all our guests.

Laundry Services

The hotel has available same-day laundry services to guests. A laundry bag can be found at the bed´s tray and in the room's closet. This service is not available over bank holidays.


The resort offers a valet parking service, for which there is a charge of 150 pesos per night.

Pet Policy

The Fairmont Acapulco Princess offers the perfect vacation packages and amenities for dog lovers to travel with their best friend!

    • There will be a MX$800 plus taxes charge per dog per night staying in the hotel.
    • Dogs shall not be left unattended in the hotel room (your pet may behave very well at home but could easily get a little scared in new surroundings).
    • Dogs must be on a leash or in a carry cage while being transported within the hotel. Dogs are not allowed in restaurants, bars, spa, fitness center, pool areas, convention center areas or any other area designated by the hotel staff.
    • You are responsible for all damages caused by your pet while you are staying in the hotel.
    • All dogs must be under 20 pounds (9Kg) in total weight. One pet allowed per room.
    •  If a guest is traveling with a service animalplease advise the guest to contact the hotel or their Travel Professional.

      Thank you for choosing The Fairmont Acapulco Princess and we hope that you and your pet enjoy your stay together.

      Religious Services

      There is a Catholic Mass in Spanish and English, Sundays at 11:00 a.m. directly at the hotel.

      Wheelchair Accessibility

      All rooms at Fairmont Princess are wheelchair accessible. Two rooms are especially equipped with wide doors and grab bars in the bathroom. Public areas - the pool decks, shops and restaurants - are all wheelchair accessible. Walkers are available upon request. The hotel will obtain wheelchairs on request, which can be rented for $7 USD/day.


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