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Cultural Access Pass Member Offer – Frequently Asked Questions

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Question: When can I use this offer? 
Answer: Book and stay until March 17, 2018. The offer is subject to availability of rooms at participating Fairmont Hotels & Resorts locations. 

Question: Can I apply this offer to an existing booking/reservation? 
Answer: No.  

Question: Can I combine this offer with other Fairmont promotions or offers? 
Answer: No. 

Question: Do I need to make a reservation in advance? 
Answer: Yes, a reservation in advance is required. Cancellation policies vary by property, as do black-out dates. For a complete list, please see fairmont.com/promotions/limited

Question: How are rates calculated? 
Answer: Rates are listed in the currency of the host hotel, per room, per night based on double occupancy, taxes and gratuities not included.  

Question: When can I use the dining credit? 
Answer: One (1) $50 dining credit per stay (no cash value). Dining credit will be applied at check out in the currency of the hotel only if food and beverage purchase are charged to room. This includes charges from onsite restaurants, bars, in-room dining, and mini bar. 

Question: Can I receive a refund if I do not use the Dining Credit?
Answer: No refunds will be issued if the dollar value of the promotion is not used. 

Question: Does the Dining Credit expire?
Answer: The Dining Credit will expire by checkout time the morning of the guest’s scheduled departure date. Guests are responsible to pay any remaining balance due at checkout time for charges applied to the room that exceeds the total credit during their stay. 

Question: Do I need to provide any documentation at Check-In?
Answer: Yes. CAP members must show their valid CAP cards and a piece of photo ID at the time of Check In.

To find out more about this offer or about the Cultural Access Pass program, please visit culturalaccesspass.ca.

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