Banff Springs Hotels: Luxury Banff Springs Resort Hotel at Fairmont The Fairmont Banff Springs
 
Guest Services

Information and General Services


Babysitting

Babysitting service is available starting from *$16.00/hour for up to two children and a minimum of four hours.  The caregivers can look after the children in the room or take them to different hotel activities (swimming, bowling, movie theatre, etc.). Advance reservations are required and may be made through the Concierge. A 24-hour cancellation policy applies to all reservations.

*Please note that prices are subject to change without notice.


Banff Springs Kids Club

Family vacations needs something for everyone and the Banff Springs Kid's Camp is the answer. Banff National Park is full of entertaining family activities but our new kid’s program is a day of exploration, excitement and, yes, education – just for the kids! Environmental stewardship is an important part of life in Banff National Park, so it's a key part of the fun. 


Bell Staff

Bellmen are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.


Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 noon.


Concierge

The Concierge Desk is located in the main lobby . They will assist you with dinner and activity reservations, transportation and directions to major attractions. 


Gift Shops

Fifteen exciting shops await you at The Fairmont Banff Springs. Please refer to the Shopping section of this website, under Explore Area, for detailed information on each of these exciting new shops.

Additional shopping is available in the Banff town site. For further information, contact the Banff/Lake Louise Tourism Bureau at (403) 762-0270, or email.


Housekeeping

The Housekeeping staff will provide extra amenities such as cribs and cots at no extra cost.


Laundry Services

Dry-cleaning and laundry services are available to our guests. For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30 a.m. Delivery will be done at 6:00 p.m. the same day. If laundry is picked up after 8:30 a.m., delivery will be done the following morning.


Parking

The hotel's parking is located beside the Convention Center. It is a three-level roofed parkade with 415 parking spaces:

  • Self-parking: $25 CAD/night, with unlimited access 
  • Valet service is also available: $35 CAD/night, with unlimited access


Pet Policy

Pets are permitted in the hotel at a price of $25 CAD per day to a maximum of two pets. The animal must be supervised at all times and must be on a leash in public places. Seeing-eye dogs are always welcome at no charge.


Resort Fee

All listed services and amenities are included (or covered)  in/by  the $10 per day resort fee. Take advantage of all that the Fairmont Banff Springs has to offer. As a guest you will have access to: Luggage/Ski storage, access to Hotel Pools (Willow Stream Spa Access Excluded), Hotel Historical Tours, local and toll-free calls, access to hotel tennis courts and sport fields, shuttle service to Waldhaus Restaurant and Stanley Thompson Golf Course. Your resort fee also includes numerous seasonal family activities; including nature hikes, campfire stories, and movie nights. Bellmen/doorman gratuities are also included with this fee.


Ski Storage

Skis are not allowed in the guest room. Therefore, the hotel is pleased to provide private ski storage, located by the Main Entrance.


Wheelchair Accessibility

The hotel has a total of 10 wheelchair accessible rooms. The rooms have large door frames and their bathroom has grab bars in the bathtub and by the toilet.


 
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The Fairmont
Banff Springs

405 Spray Avenue
Banff, Alberta
Canada
T1L1J4
TOLL FREE: 1(866) 540-4406
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TEL (403) 762-2211
FAX (403) 762-5755
E-MAIL banffsprings@fairmont.com
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