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Guest Services


From March 3rd to November 3rd and December 16th to January 5th, we accept children of all ages.  During this period, babysitting service can be arranged through the hotel with a 24-hour notice. We welcome children 10 years old and older all year-round with complimentary daily activities and entertainment.

Bell Staff

Full bell service is available, with complimentary luggage storage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Concierge service is available 24 hours a day.

Gift Shops

The hotel lobby courtyard houses the following gift and beauty stores:  Gatsby Boutiques (ladies & gents fashions), News Stand (sundries), Diamonds International (jewellery & watches) and Sass Beauty Salon.


Daily maid service and evening turndown service are included.

Laundry Services

Laundry service is available daily. In order to guarantee next-day delivery, pick-up must be done before 9.00 am.


Self parking is available, free of charge. Bellmen are available for assistance, if needed.

Pet Policy

In order to guarantee our guests a comfortable, safe, and allergy-free environment, Fairmont Royal Pavilion respectfully declines the presence of pets in the guest rooms, with the exception of seeing-eye dogs, which are always welcome.

Wheelchair Accessibility

The public areas are all wheelchair accessible.

A portable ramp can be placed in front of all rooms for wheelchair access. The bathroom door can be removed and all bathtubs have a rail to hold on to.

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