Guest Services


From March 15th to October 31st, we accept children of all ages.  During this period, babysitting service can be arranged through the hotel with a 24-hour notice. From November 1st - March 14th, we welcome children 10 years old and older with complimentary daily activities and entertainment.  

Bell Staff

Full bell service is available, with complimentary luggage storage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Concierge service is available 24 hours a day.

Gift Shops

The hotel lobby courtyard houses the following gift and beauty stores:  Gatsby Boutiques (ladies & gents fashions), News Stand (sundries), Diamonds International (jewellery & watches) and Sass Beauty Salon.


Daily maid service and evening turndown service are included.

Laundry Services

Laundry service is available daily. In order to guarantee next-day delivery, pick-up must be done before 9.00 am.


Self parking is available, free of charge. Bellmen are available for assistance, if needed.

Pet Policy

In order to guarantee our guests a comfortable, safe, and allergy-free environment, The Fairmont Royal Pavilion respectfully declines the presence of pets in the guest rooms, with the exception of seeing-eye dogs, which are always welcome.

Wheelchair Accessibility

The public areas are all wheelchair accessible.

A portable ramp can be placed in front of all rooms for wheelchair access. The bathroom door can be removed and all bathtubs have a rail to hold on to.

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