Guest Services

  • front office

Airport VIP Pick-Up Service

Fairmont Beijing hotel provides a greeting service for guests flying in from International destinations. Our airport personnel will meet you at the gate, escort you through customs procedures, assist with luggage pickup and lead you to a waiting limousine.


The Fairmont Beijing offers babysitting services. Advance reservations are recommended. For further details and pricing please contact Guest Relations or the Concierge Centre.

Bell Staff

Bellmen are located in the lobby by the main entrance to the hotel. They are available 24-hours a day. They will be happy to assist you with porterage and luggage storage, which is available for up to seven days at no cost.

Check-In / Check-Out

Check-in is anytime after 2:00 p.m., local time, on the day of arrival, and check-out is anytime before 12:00 p.m.


The Concierge Desk is located in the Main Lobby. They will happily assist you with dinner reservations, city tours, arranging day trips, as well as providing directions to major attractions and events.   They can also provide translated directions to and from the hotel.

Currency Exchange

The Front Desk can exchange most major currencies (including but not limited to the U.S., Canadian and Australian Dollar and the Euro).   Travelers’ cheques can also be cashed.


The hotel has 3 guest elevators.


The Fairmont Beijing offers daily housekeeping services and evening turndown service.   Housekeeping staff can also provide extra amenities such as humidifiers, cribs and cots at no extra cost.

Laundry Services

A wide range of laundry and dry cleaning services are available 24 hours a day.   Overnight and rush services are available; however, surcharges will apply.   Rates can be found accompanying the dry cleaning bags in each guest room.

Lost & Found

Please contact Royal Service at extension ‘0’ or through switchboard at the hotel’s main phone number.


Fairmont Beijing offers complimentary underground parking.  For queries please contact the hotel.

Pet Policy

According to China Tourism Bureau rules and regulations, Pets are not permitted within the hotel.

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk, at no extra charge.   All guest rooms also offer an in-room safe.

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