Visiting the Spa - The Fairmont Empress

Visiting the Spa

  • Willow Stream Spa Fairmont Empress

Hours of Operation:
Open 365 days of the year including all holidays
Spa Facility: From 8:30 am daily till 7:00 pm.
Appointments available from 9:00 am daily including all holidays.
July and August open 9:00 am to 9:00 pm
Hours may vary seasonally.

 Your Experience 
Please arrive at least 30 to 45 minutes prior to your appointment time to complete a medical history form, change into your robe, and unwind in our lounge. Willow Stream Spa recommends you take advantage of this time to unwind so you are fully relaxed to take full advantage of the enjoyment your spa treatment will provide.

Our Spa Environment
The Willow Stream Spa is an adult sanctuary. Minimum age is 18 years old, guests 16-18 must be accompanied by an adult. Cell phones, Blackberry or other electronic devices are not permitted in order to keep the spa area quiet and to protect your privacy.

Dress Code
Guests receive a Willow Stream robe and slippers to wear between treatments and a locker for your personal belongings. For your comfort, undergarments may be worn during treatments; our therapists are highly trained in correct draping procedures for complete privacy. Swimsuits are required for the Thermal Spa Ritual.

Nail Boutique at Willow Stream Spa 
The Nail Boutique at Willow Stream Spa provides manicure and pedicure services with 5 pedicure benches and 3 manicure stations. The Nail Boutique does not include access to the Willow Stream Spa facilities or Spa Ritual. View the pricelist.

Gift Certificates
Beautifully designed and presented, gift certificates are available for spa packages or in predetermined denominations and available at our reception or by calling directly. We also have a variety of all natural Willow Stream Spa signature products available for purchase - ideal for every home care program.

Special Events
Our spa is available for private parties and events including fundraisers and retreats. For more information call 250 955 3651 or email


Your comfort is important to us and if you have any questions on spa etiquette, spa experiences or other questions, please do not hesitate to ask us. Find your energy at Willow Stream Spa.


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