Fairmont President's Club Hotel Loyalty Program
Frequently Asked Questions
  • How do I qualify for Fairmont President's Club Premier or Platinum status?
  • What are the benefits of Fairmont President's Club Premier and Platinum status?
  • Can I share my membership with someone else?
  • What is considered a stay at Fairmont Hotels & Resorts?
  • How do I ensure all my stays and nights are added to my profile?
  • What is considered a qualifying stay to earn airline miles?
  • How do I get credit for a missing stay?
  • Can I get credit for more than one room if I pay for them? I paid for an entire group; will I get credit for all the rooms?
  • How do I redeem Fairmont President's Club certificates including Room Upgrade, Suite Upgrade and Complimentary Night Certificates?
  • Can I use Room or Suite Upgrade certificates if I book my hotel stay with a tour company?
  • How do I earn airline miles?
  • Do you share my personal information with your marketing partners?
 
How do I qualify for Fairmont President's Club Premier or Platinum status?
Fairmont President's Club Premier membership is awarded to members with either 5 stays or 10 room nights during a calendar year.

Fairmont President's Club Platinum membership is awarded to members with either 10 stays or 30 room nights during a calendar year.

Members must re-qualify each year for the following year's membership.
What are the benefits of Fairmont President's Club Premier and Platinum status?
Fairmont President's Club Premier and Platinum benefits are available at www.fairmont.com/fpcbenefits.
Can I share my membership with someone else?
Only one person can be registered per membership as Fairmont President's Club is for individual travel. Membership cannot be shared or combined.
What is considered a stay at Fairmont Hotels & Resorts?
A stay is defined as all consecutive nights at one hotel, even if checks outs and check-ins occur during those dates. The member must reserve the room in the member's name and stay overnight.
How do I ensure all my stays and nights are added to my profile?
Stays and nights are automatically added to your Fairmont President's Club profile when you use your membership number every time you make a reservation.If you do not see all of your stays and nights in your 'My Stay History' page when you sign in to www.fairmont.com/fpc, please submit a 'Missing Stay Request' to the Fairmont President's Club Guest Services. To submit a Missing Stay Request please log into your profile and go to the "My Stay History" page.
What is considered a qualifying stay to earn airline miles?
A qualifying stay to earn airline miles is booked under one of the following rates: published rack, package and corporate. Examples of non-eligible stays to earn airline miles are discounted rates (AAA, CAA, AARP), meetings, conventions, groups and government rates.
How do I get credit for a missing stay?
Members can request the addition of a missing stay after signing in to the Fairmont President's Club section on www.fairmont.com and clicking on My Stay History.
Can I get credit for more than one room if I pay for them? I paid for an entire group; will I get credit for all the rooms?
Stay and room night credits for Fairmont President's Club is for individual travel only. Only one member per room will receive credits for stay or room nights. Requests to divide or consolidate will not be accepted.
How do I redeem Fairmont President's Club certificates including Room Upgrade, Suite Upgrade and Complimentary Night Certificates?

Membership certificates are awarded to Premier and Platinum members. Members must notify the Fairmont President's Club Premier or Platinum Concierge that you would like to redeem a certificate(s). Certificates can be used based on hotel availability and are subject to blackout dates, visit www.fairmont.com/fpc/limitedaccess for blackout date information. If certificate(s) can be used during your stay, the certificate(s) must be presented to the Front desk Agent at time of check-in.

Can I use Room or Suite Upgrade certificates if I book my hotel stay with a tour company?

Yes, Room and Suite Upgrade certificates can be used when booking with a tour company. Certificates can be used based on hotel availability and are subject to blackout dates, visit www.fairmont.com/EN_FA/FPC/LimitedAccess for blackout date information. Requests to use certificates must be made prior to your arrival and are subject to the Terms and Conditions outlined on the back of the certificates or click here for the Terms and Conditions. To request the use of your certificate contact the Fairmont President's Club Premier or Platinum Concierge to confirm room or suite upgrade availability.

How do I earn airline miles?
Fairmont President's Club members are eligible to earn 500 base miles on qualifying stays from January 1- December 31. within the same calendar year. Premier members are eligible to earn 750 miles per qualifying stay, and Platinum members are eligible to earn 1000 miles per qualifying stay.
Do you share my personal information with your marketing partners?
At Fairmont Hotels & Resorts, protecting your privacy is very important to us. We do not share or sell your personal information. Our goal is to treat the personal information you provide with the utmost respect in accordance with our Privacy Policy. Please click here to view the Privacy Policy, for details about our practices for handling your personal information.