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Frequently Asked Questions

Is there a cost to join Fairmont President’s Club?
Membership in Fairmont President’s Club is free.  All you need to do is enroll online at fairmont.com/fpc/enroll.
How do I qualify for Fairmont President's Club
Premier and/or Platinum tiers?
Fairmont President's Club Premier membership is awarded to members with either 5 stays or 10 room nights during a calendar year (January 1 – December 31).

Fairmont President's Club Platinum membership is awarded to members with either 10 stays or 30 room nights during a calendar year (January 1 – December 31).

Members must re-qualify each year for the following year's membership. The membership year runs from March 1st through until February 28th.
What are the benefits of Fairmont President's Club
Premier and Platinum tiers?
Fairmont President's Club Premier and Platinum benefits are available at fairmont.com/fpc/benefits.
Can I share my membership with someone else?
Only one person can be registered per membership as Fairmont President's Club is for individual travel. Memberships cannot be shared or combined.
What is considered a stay at Fairmont Hotels & Resorts?
A stay is defined as consecutive nights at one hotel, even if the member checks out and checks back in during those dates. The member must reserve the room in the member's name and stay overnight.
How do I ensure all my stays are credited to my profile?
Stays that qualify are automatically credited to your Fairmont President's Club profile after check-out when you use your membership number every time you make a reservation. If you do not see all of your stays in your 'My Stay History' page when you sign in to your online profile on fairmont.com, please send a 'Missing Stay Request' to Fairmont President's Club Guest Services.
What is considered a qualifying stay?

To receive a stay credit, reservations must be made at qualifying rates.  Qualifying rates are determined by Fairmont Hotels & Resorts, and can be deemed non-qualifying at any given time, without prior notice. Travel industry rates (including, but not limited to airline crew rates, travel agent rates and tour group escort rates) will not be considered qualifying rates toward member status. Complimentary or barter room stays or any stays booked through online channels where the brand is unknown at the time of purchase (including but not limited to Priceline.com, Hotwire.com) are considered as not qualifying and will not be eligible for credit.  

How do I get credit for a missing stay?
Members can request the addition of a missing stay after signing in to the Fairmont President's Club section on fairmont.com and clicking on My Stay History.
Can I get credit for more than one room if I pay for them?
I paid for an entire group; will I get credit for all the rooms?
Stay or room night credit for Fairmont President's Club is for individual travel only. Only one member per room will receive credit for stays or room nights. Requests to divide or consolidate folios after the stay will not be accepted.
How do I redeem Fairmont President's Club certificates including Room
Upgrade, Suite Upgrade and Complimentary Night Certificates?

As a Premier or Platinum member, please notify the Fairmont President's Club Premier or Platinum Concierge when making a reservation that you would like to redeem a certificate. Upon arrival, please indicate to the front desk agent that you would like to redeem a certificate from your Fairmont President’s Club profile.

Can I use Room and Suite Upgrade certificates if I book my hotel
stay with a tour company?

Yes, Room and Suite Upgrade certificates can be used. Requests to use certificates must be made prior to your arrival and are subject to the Terms and Conditions outlined on fairmont.com/fpc/terms-and-conditions/. Contact Fairmont President's Club Premier and Platinum Concierge to confirm room or suite upgrade availability prior to your arrival.

How do I earn airline miles?
Fairmont President's Club members are eligible for 500 base miles on qualifying stays from January 1- December 31. For each qualifying stay between January 1 and December 31, Premier members earn 250 bonus miles per qualifying stay, and Platinum members earn 500 bonus miles per qualifying stay.
What is considered a qualifying stay to earn airline miles?

A qualifying stay to earn airline miles is booked under one of the following rates: published rack, package and corporate. Examples of non-eligible stays to earn airline miles are discounted rates (AAA, CAA, AARP), meetings, conventions, groups and government rates.

To receive airline miles, reservations must be made at qualifying rates.  Qualifying rates are determined by Fairmont Hotels & Resorts, and can be deemed non-qualifying at any given time, without prior notice. Travel industry rates (including, but not limited to airline crew rates, travel agent rates and tour group escort rates) will not be considered qualifying rates toward member status. Complimentary or barter room stays or any stays booked through online channels where the brand is unknown at the time of purchase (including but not limited to Priceline.com, Hotwire.com) are considered as not qualifying and will not be eligible for credit. Group bookings of 10 or more rooms are not eligible for airline miles.

How do I get credit for missing airline miles?
Members can request missing airline miles by completing the contact us form online.

Do you share my personal information with your marketing partners?
At Fairmont Hotels & Resorts, protecting your privacy is very important to us. We do not share or sell your personal information. Our goal is to treat the personal information you furnish us with the utmost respect in accordance with our Privacy Policy. Please visit fairmont.com and click on the Privacy Policy link for details about our practices for handling your personal information.