General Services
Information and General Services
Babysitting services are available with advance notice. Babysitters are all professionally trained and bilingual. Price for one or two children is $20/hour with a minimum of three hours. A surcharge will apply for three or more children. Guest will also be responsible for the taxi fare should services be extended after midnight.
Bellmen are located at the Main Entrance of the hotel and in the Main Lobby, across the Registration Desk. They will be happy to assist you with luggage storage and porterage.
Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.
For detailed information on our Children's Programs, please click here.
The main Concierge Desk is located across from the Reception Desk, next to the Bell Desk. They will happily arrange city tours, limousine transportation or restaurant reservations.
The main elevators are located beside the Reception Desk. A few elevators can be found throughout the hotel, in order to avoid walking long distances for the main elevators.
The following boutiques can be found at Fairmont Le Château Frontenac:
|
Grand Hall Level |
| Beaver Tail |
Varies by seasons |
(418) 694-7300
|
|
Cupidon
Chocolates |
9:00 a.m. - 9:00 p.m. |
(418) 692-3340 |
| Fairmont Boutique |
High season: 8:30 a.m. - 10:00 p.m.
Low season: 9:00 a.m. - 9:00 p.m. |
(418) 691-2165 |
| |
|
|
| Rodrigue Bédard |
High season: 9:00 a.m. - 9:30 p.m.
Low season: 9:00 a.m. - 6:00 p.m. |
(418) 694-0294 |
| Vestiaire du Château |
9:00 a.m. - 6:00 p.m. |
(418) 521-3631 |
|
Terrace Level |
| Coifferie du Château |
9:00 a.m. - 9:00 p.m. |
(418) 692-1882 |
| Couturier |
Monday to Friday: 8:00 a.m. -9:00 p.m. |
418)-694-9592 |
|
|
|
| Galerie d'Art |
High season: 9:00 a.m. - 9:00 p.m.
Low season: 9:00 a.m. - 5:30 p.m. |
(418) 692-4857 |
| Kulik Art Inuit |
High season: 9:00 a.m. - 9:00 p.m.
Low season: 9:00 a.m. - 6:00 p.m. |
(418) 692-6174 |
| L'Enfant-Roi |
High season: 8:30 a.m. - 10:00 p.m.
Low season: 9:30 a.m. - 6:00 p.m. |
|
| Roots |
8:00 a.m. - 10:00 p.m. |
(418) 692-2936 |
| Sieur de Champlain |
Sunday to Wednesday: 9:00 a.m. - 6:00 p.m.
Thursday to Saturday: 9:00 a.m. - 9:00 p.m. |
(418) 692-1717 |
| Tabagie du Château |
High season:
Monday to Saturday: 7:30 a.m. - 11:00 p.m.
Sunday: 8:00 a.m. - 10:00 p.m.
Low season:
Monday to Saturday: 7:30 a.m. - 10:00 p.m.
Sunday: 8:00 a.m. - 10:00 p.m. |
(418) 694-9331 |
The Housekeeping department will gladly provide extra pillows, towels and toiletries on request.
The hotel offers pick-up services 7 -days a week.
The hotel's parking is accessible from St. Louis Street.
- Indoor valet parking: $31 CAD per 24-hour period, including in and out privileges.
- Indoor self-parking: $26 CAD per 24-hour period, including in and out privileges.
Pets under 20 lbs. are welcome. There is a housekeeping charge of $25 CAD/night and they should never be left unattended in the guest room. Seeing-eye dogs are allowed everywhere at no extra cost. For the duration of their stay, all dogs receive a bowl, mat, blanket and goodies (available in small, medium and large sizes).
The hotel has nine wheelchair accessible rooms. Bathrooms have grab bars and an adaptable chair for the bathtub can be brought in.