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Guest Services


Babysitting arrangements can be made through the Front Desk. 48 Hours Notice is required by the hotel.

*Please note that Holiday rates may apply if babysitting service is required on a public holiday.

Bell Staff

Bell staff are stationed adjacent to the Main Reception of the hotel.  They will be happy to assist you with porterage and luggage storage.

Boat Docking

Most guests check in with luggage, some arrive with a favorite pillow, and others travel with their teddy, but at Hamilton Princess & Beach Club some guests arrive on their boat and 'slip' into bed!  With our own private dock, the hotel can provide sailors with everything they need for a luxurious stay - electricity, water, tv cable, high speed internet access - even room service!

Guests arriving in their own yacht or boat may make arrangements with our Dock Master by phone at (441) 295-3000 or by e-mail at

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 noon.


The Concierge desk is located adjacent to Main Reception.  They will assist you with directions, event tickets and dinner reservations.


Elevators are located in the main lobby as well as in the Bay and Pool Wings. In addition, there is a separate elevator for Fairmont Gold.

Express Check-Out

Guests can verify their account and check-out through their television set in the convenience of their guestroom.  A receipt will be mailed to the address provided at time of reservation or check-in.


The Housekeeping staff will provide extra amenities such as cribs and cots at no extra cost.

Laundry Services

Laundry services are available.

Medical Services

A physician is on-call 24-hours a day.  King Edward Memorial Hospital is only 10 minutes away.


Self parking is available for mopeds only, free of charge.

Pet Policy

We accept dogs under 25 lbs, subject to advance reservations.  There is an additional charge for this service, please contact reservations for details.


Covering 7,000 square feet, Our renovated Retail Corridor features the following Shops and Boutiques:

  • FH Boutique
  • RESORT Boutique
  • Astwood Dickinson
  •  Smatt's Cycles (adjacent to the hotel)          



Wheelchair Accessibility

The hotel is pleased to offer wheelchair accessible rooms.  Rooms can be fitted with temporary tub grab bars, shower seats, toilet extensions, etc. Rooms are located on the main level or in the Gazebo wing near the elevators.  For more information, or to request an accessible room, contact Reservations.

Information * if applicable

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