Butler Services

When perfection itself simply isn't enough, the new Butler Service at Fairmont Heliopolis and Towers, Cairo offers new definition of engaging and personalized service, providing our most discerning guests with a subtle and extraordinary standard of luxury.

Our professional butlers are trained across continents to anticipate your every need and comply with the ultimate pace and efficiency.

The unprecedented Butler Service at the Fairmont Heliopolis and towers is available 24 hours for Signature Rooms and all Suites with the following features.

Arrival Services:

• A special welcome
  Upon your arrival, a butler will welcome you and provide you with the necessary information on the services we offer.
  
• Your luggage
  Your butler is available to assist with unpacking your luggage and arranging your personal items, if desired.

Throughout Your Stay:

• Bath preparation
  Your butler will always be there for you to draw a rejuvenating bath based on your personal preferences; using your choice of our complimentary bath salts, pearls, lotion, or preparing a specialty bath.
  
• Valet laundry service
  Your butler will facilitate your laundry, pressing, and dry-cleaning requests by picking up the laundry items and ensuring delivery at your desired time.
  
• Shoe shine service
  Your butler is available to provide complimentary shoe polishing and conditioning services.
  
• Your refreshment center
  Your butler is there for you to replenish the amenities of your in-room refreshment center according to your personal preferences.
  
• Personalized services
  Your butler will be at your request to ensure that your every need is anticipated and attended; from booking your excursions to organizing your transportation means, from getting the tennis court ready for you to escorting you to our superlative restaurants, and much more…

Departure Services:

• Your luggage
  Your well-trained butler is available to assist with packing your luggage, while utilizing techniques that ensure your clothing are properly folded and your personal items are neatly organized.
  
• The double closure
  Upon your departure, your butler will say goodbye and welcome you back to the Fairmont Heliopolis and Towers, Cairo in the near future.