The Fairmont Hotel Vancouver - Guest Services

Guest Services


Babysitting

The Fairmont Hotel Vancouver uses the services of  Nannies on Call, a well-renowned babysitting company in Vancouver. All of the nannies hold a current First Aid/CPR Certification and have undergone a full background check.  Nannies on Call is licensed, bonded and insured.

For information and reservation, please contact the hotel's Concierge, or call: (604) 924-2674 or toll free at 1(877) 214-2828 or visit their website.  Approximate costs are $16.00/hour (four (4) hour minimum) for up three children in the same family. There is also a $32.00 booking fee.  Additional children $2.00 extra per hour for the same family and $3.00 extra per hour for different family.  Past midnight $2.00 extra per hour.  Statutory Holidays $2.00 extra per hour and Christmas and New Years Eve is double rates with a four hour minimum.  Cancellation Policy is 24-hours notice.

Bell Staff

Bellmen are located at the Entry Pavillion and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon.

Concierge

The Concierge Desk is located in the Main Lobby.  Our knowledgeable and friendly team can provide advice and assistance with all your activity, dining and transportation arrangements.

Elevators

The hotel has six elevators that service from the Lobby to the guest rooms, Health Club and meeting rooms.

Gift Shops

The following shops and boutiques are located in the hotel:

    • Louis Vuitton             
    • Otto Friedl Watchmaker              
    • Omega           
    • The Fairmont Store              
    • St. John Boutique               
    • Gucci

Housekeeping

The Housekeeping staff is pleased to provide cribs and rollaways when needed. They also handle all request for lost and found items.

Laundry Services

Dry cleaning, laundry and pressing services are available seven days a week. Laundry bags and price list are located in the guest room's closet.

Parking

The hotel's parking facility is adjacent to the hotel and is underground.

  • Valet Parking $39.00 CAD/night + applicable taxes, including in-and-out privileges   
  • Visitors may also use the street parking for a maximum time of two hours. It is metered from 9:00 a.m. to 10:00 p.m., seven days a week.

Electric Car & Hybrid Parking
The Fairmont Hotel Vancouver supports your decision to drive a more environmentally friendly car and is happy to extend complimentary parking for Electric Cars and a 50% discount for Hybrid Vehicles (Maximum one car per room). We also offer an electric charging area on site.

Pet Policy

The Fairmont Hotel Vancouver has a program called: ''Pets Are People Too!''. All pets staying at the hotel receive: 

  • Welcome mat in the room              
  • Pet dish              
  • Welcome treats              
  • Toy       
  • Information sheet on pet activities

The price is $25 CAD per day and the animal must not be left unattended in the room. Seeing-Eye dogs are always welcome and exempt of charges.

Physiotherapy

Sitka Physio & Wellness

 

Located on the lower concourse of the hotel, Sitka Studios offer physiotherapy treatment, group Pilates and Yoga classes and 1-on-1 Pilates, Yoga and personal training services. Their skilled therapists and instructors work together to deliver treatments customized for your individual needs. Visit their website or call (604) 558-2222

 

Business Hours: Monday to Friday
7:00AM to 6:00PM
Closed on statutory holidays.

Safe Deposit Boxes

Safe Deposit Boxes are available at the Front Desk at no extra charge.
Guests on Fairmont Gold have in room safes.

Wheelchair Accessibility

The hotel has twelve rooms which are specially designed for physically challenged people. The doors have special handles and the large bathrooms are equipped with grab bars.

Room
Information

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