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Guest Services


Please connect with out Concierge Team for price and more information. They can be reached from your room by dialing extension 54 or through email at 24 hour cancellation policy applies.
*Please note babysitting services cannot be guaranteed.

Bell Staff

Bellmen are located at the Main Entrance of the hotel, and will be happy to assist you with porterage and luggage storage.

Our Bell Staff also offer a 24 hours on property shuttle service. If you need any assistance please dial extension 54 from your room.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


The Concierge Desk is located in the Main Lobby, next to the Front Desk. They will assist you with dinner reservations, transportation and directions to major attractions in the area.

Gift Shops

The Spa & Boutique Level is host to a variety of gift shops and luxury boutiques to bring you the very best shopping experience. For detailed information on each of our Gift Shops please connect with our team at 780.852.3301.


The Housekeeping staff can provide extra amenities such as cribs and cots at no extra cost.
*Please be aware that we sometimes cannot accommodate cots in certain rooms. 

Laundry Services

The Royal Service Department is pleased to offer full dry cleaning, pressing, and laundry services, seven days a week.  Same day service can be provided for items received by 9:00am, and will be returned by 6:00pm.  Laundry bags with the price list can be found in every guest room.


Self parking for our guests is always complimentary. However, the hotel also offers valet parking service for a price of $25 per night plus taxes for our guests. We are pleased to offer free valet parking for hybrid vehicles.

Pet Policy

Pets are always welcome at The Fairmont Jasper Park Lodge! Click here for our pet policy.

You may also view our Pet Brochure.

Resort Fee

For the convenience of our guests, as of May 1st, 2017 we have implemented a daily Resort Fee of $20.00 CAD (plus 5% tax), per room, per night. The fee will be added to your guest room folio upon check-out, therefore eliminating multiple individual charges. Learn More about all the added benefits.

As of May 1st, 2018 our daily Resort Fee will increase to $25 CAD, per room, per night (plus taxes).

Safe Deposit Boxes

Safety deposit boxes are available at the Front Desk at no extra cost.

Ski Storage

Skis are not permitted in the guest rooms. Therefore, the hotel is pleased to provide ski storage at the Bell Desk.

Wheelchair Accessibility

The hotel has two fully-equipped ''special needs accommodations'' and they are located in the Main building. The rooms have two double beds and unobstructed walkway. The bathrooms have a roll-in shower, lowered vanity, safety rails and lower peephole.

Information * if applicable

Member Number
Qualified Stays Year to date
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