Visiting The Spa - The Fairmont Kea Lani, Maui

Visiting The Spa

  • Visting The Spa
  • Spa Reception

Hours of operation

Spa facility: 7:30 am–7:00 pm
Fitness center: 24 hours

Reservations

Please call +1 808 875 2229. To accommodate your preferences, advance reservations are recommended. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs.

For hotel information, please call +1 808 875 4100 or e-mail info@kealani.com.

Cancellation policy

If you must reschedule or cancel any spa appointment, please notify the spa at least four hours in advance to avoid being charged for the service. Cancellation of a package requires at least 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Spa experience

Willow Stream Spa experiences last at least an hour. We want you to take the time you need to find your energy.

Spa environment

Willow Stream Spa is an adult sanctuary for guests 18 years of age and older. Minors  under the age of 15 are permitted to receive salon services only. Provision of services to  minors ages 15-17 remains at the discretion of the management after a “Health History and Consent Form” is completed by a parent/guardian. A parent/guardian must be  present for the full duration of the services and minors must be attired at all times. At no  time will spa personal supervise children. Minors (of any age) shall not use amenities  such as saunas, steam rooms, or relaxation areas where adult guests may be unclothed  unless authorized by the management. For your peace and privacy, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we’ll be happy to assist you.

Spa arrival and etiquette

We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewelry and valuables in your room safe or the hotel safe.

Health matters

Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical-history form upon arrival, so we can better customize your experience to your needs.

Spa attire

You will receive a robe and sandals to wear between treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa.

Spa Experience Coordinators

Whether in the spa or by phone, all of our Spa Experience Coordinators are available to assist you in customizing your own personal experience—from planning your treatments to answering your questions to addressing any concerns.

Willow Stream Spa gift cards

Willow Stream Spa gift cards may be purchased for all spa services and packages. Please contact Willow Stream Spa reception for further information.

 

Room
Information

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