Visiting The Spa
Willow Stream Spa facilities are open daily from 7:30am - 7:00pm to registered resort guests and Spa visitors. Spa treatment appointments may be booked between 8:00am - 6:00pm.
Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy, phones and other electronic devices are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know and we would be happy to assist.
Spa Arrival and Etiquette
We recommend you arrive 30 minutes prior to your appointment time to enjoy the facilities and ensure your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us. To make any changes to your booking, please contact the Spa at +1 808 875-2229
Please inform us of any health conditions at the time of booking. You will also be asked to complete a medical history form upon arrival, so we can better customize your experience to your needs.
You will receive a robe and slippers to wear between treatments and a locker for your personal belongings. We ask that you please leave jewelry and valuables in your hotel room.
Gift cards for all spa services and packages are available for purchase. Please contact our Spa Experience Coordinators for further information.
Making Spa Appointments
Consult our Spa Experience Coordinators to select treatments that fulfill you personal requirements. The Spa is located on the Lobby Level of the Fairmont Kea Lani. Advance reservations are recommended to ensure availability and can be made by phone at +1 808 875 2229, by e-mail, or reserved online.
Spa Cancellation Policy
If you wish to reschedule or cancel any spa appointments or packages, please notify the Spa four hours in advance. Missed appointments without proper notices are subject to a 100% charge for reserved services.
Taxes and Service Charges
Hawaii State tax will be applied to all services. Gratuity is at the discretion of individual guests.