Fairmont Château Laurier Guest Services

Guest Services


Babysitting

"In a Pinch" is the only certified company in Ottawa offering babysitting services. The hourly rate is $20 per hour, exclusive of transportation charges,  for up to 3 children with a minimum of four hours. Please note that a 24 hour cancellation notice is required. For further information, please call Jennifer at 613-791-1560 or or visit their website.

Bell Services

Bellpersons are available at the Main Entrance of the hotel and in the Main Lobby. They handle luggage storage and porterage.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.

Blackberry Check-Out
On the day of your departure, simply send an email to clhfrontdesksupervisors@fairmont.com and we will reply with an electronic copy of your folio.

Concierge

The Concierge Desk is situated in the Lobby, beside the Registration Desk. Concierge will be able to give you further city and restaurant information and help you with anything you require during your stay.

Elevators

The hotel has five elevators that run to guest floors and meeting floors.

Express Check-Out

Express video check-out is offered directly from the television and a copy of your folio is automatically printed at the concierge desk for your convenience. Verification of the guest's account balance can also be done via the television.

Gift Shops

Guests looking for souvenirs will be glad to find the following gift shops on the lobby level:

  • Vincent Art Gallery features beautiful works of art by some of Canada's best artists
  • Devine Fine Jewellery features fine jewellery by Ted Devine and original creations by Canadian designers                             
  • SB Gifts and Souvenirs offers a wide selection of newspapers, magazines, souvenirs and 'last minute' travel necessities

Housekeeping

The Housekeeping department is not only in charge of the cleanliness of the hotel and its bedrooms, but also is in charge of the Lost and Found department, as well as babysitting services. They can also provide extra pillows and towels on request.

Laundry Services

Dry cleaning and laundry services are available by contacting the Concierge Desk. They offer same-day and/or overnight services.

Parking

The hotel's parking is accessible from Rideau Street (front of the hotel) or MacKenzie Street (back of the hotel).

  • Indoor valet parking: $38 CAD/night with unlimited access     
  • Indoor self parking: $26 CAD/night with unlimited access

Prices do not include taxes and are subject to change without notice.

Pet Policy

Fairmont Château Laurier will accept pets (cats or dogs) less than 20 lbs., with an additional fee of $25 CAD per day. For the convenience of our guests who are traveling with a larger pet, the hotel offers the following Ottawa-area boarding alternatives. It is recommended to bring the pet's immunization certification.

  • Club Pet Gloucester: (613) 567-8842
  • Gloucester's Boarding Kennels: (613) 822-1393

Safe Deposit Boxes

Safety deposit boxes are available at no charge. They are located off the hotel's Registration Desk.

Wheelchair Accessibility

The hotel has eight rooms which are specially designed for physically challenged guests. They feature wider entrance doors, lower light switches and grab bars in the bathroom. Wheelchairs are available through the Concierge Desk on a first come, first served basis.

Here is our Accessible Customer Service Policy.

Wireless High Speed Internet Access

Wireless connectivity is available in various public spaces and in all 429 guestrooms. Service is offered for $13.95 CAD for a 24-hour time period and can be paid via a credit card interface.

Room
Information

* if applicable
expand

Member Number
Qualified Stays Year to date
Qualified night stays year to date

You need {0} more stays or {1} more nights to achieve {2} Level