Bellpersons are available at the Main Entrance of the hotel and in the Main Lobby. They handle luggage storage and porterage.
Check-In / Check-Out
Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.
The Concierge Desk is situated in the Lobby, beside the Registration Desk. Concierge will be able to give you further city and restaurant information and help you with anything you require during your stay.
The hotel has five elevators that run to guest floors and meeting floors.
Express video check-out is offered directly from the television and a copy of your folio is automatically printed at the concierge desk for your convenience. Verification of the guest's account balance can also be done via the television.
Guests looking for souvenirs will be glad to find the following gift shops on the lobby level:
- Vincent Art Gallery features beautiful works of art by some of Canada's best artists
- Devine Fine Jewellery features fine jewellery by Ted Devine and original creations by Canadian designers
- SB Gifts and Souvenirs offers a wide selection of newspapers, magazines, souvenirs and 'last minute' travel necessities
Historical Tour Hotel Application
Fairmont Château Laurier offers a wonderful self-guided tablet tour. Guests' staying in Ottawa's castle can borrow an Ipad from the front desk to experience this interactive historical tour, featuring a narrative walk through time including stories and images of years gone by.
The Housekeeping department is not only in charge of the cleanliness of the hotel and its bedrooms, but also is in charge of the Lost and Found department. They can also provide extra pillows and towels on request.
Dry cleaning and laundry services are available by contacting the Concierge Desk. They offer same-day and/or overnight services.
The hotel's parking is accessible from Rideau Street (front of the hotel) or MacKenzie Street (back of the hotel).
- Indoor valet parking: $38 CAD/night with unlimited access
- Indoor self parking: $26 CAD/night with unlimited access
Prices do not include taxes and are subject to change without notice.
Fairmont Château Laurier will accept pets (cats or dogs) less than 20 lbs, with an additional fee of $25 CAD per day per pet. Pets may not be left alone in guestrooms. Pets must be leashed at all times and are not allowed in the hotel restaurants or lounge. Guide dogs are complimentary. For the convenience of our guests who are traveling with a larger pet, the hotel offers the following Ottawa-area boarding alternatives. It is recommended to bring the pet's immunization certification.
- Club Pet Gloucester: (613) 567-8842
- Gloucester's Boarding Kennels: (613) 822-1393
Safe Deposit Boxes
Safety deposit boxes are available at no charge. They are located off the hotel's Registration Desk.
The hotel has eight rooms which are specially designed for physically challenged guests. They feature wider entrance doors, lower light switches and grab bars in the bathroom. Wheelchairs are available through the Concierge Desk on a first come, first served basis.
Here is our Accessible Customer Service Policy.
Wireless High Speed Internet Access
Wireless connectivity is available in various public spaces and in all 429 guestrooms. Service is offered for $15.95 CAD for a 24-hour time period and can be paid via a credit card interface.