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Les Clefs d’Or Chef du Concierge

Publish Date: 13-Nov-2013

Banff, Alberta Wednesday, November 13, 2013

This year marks a milestone for the Fairmont Hotel Macdonald. Edmonton’s most prestigious luxury hotel is pleased to announce that 2014 will be the first year the hotel is apart of the Les Clefs d’Or Chef du Concierge organization. Calan Hobbs, who has worked at the hotel since March 2009, recently completed his Les Clefs d’Or mentorship. Calan will now be representing The Fairmont Hotel Madonald and Edmonton as an internationally recognized accredited Concierge.


A member of Les Clefs d’Or, also known internationally as the Union Internationale des Concierges (UICH), can be recognized by their crossed “Golden Keys” on his or her lapels. These crossed keys are a symbol of guaranteed, quality service. A Les Clefs d’Or Concierge specializes in personalized service for each an every guest that may cross his or her path. They are responsible for connecting each guest with the best in services in their respectable region. They handle requests that range from organizing transportation, recommendations and reservations, travel itineraries, personal shopping, and professional communications. Les Clefs d’Or provides a network of acquaintances and colleagues from around the world. They share ideas, stories, and methods on how to provide exceptional service for each guest.


Calan Hobbs joined this international network after a year of training with the Alberta Les Clefs d’Or region. Over the course of 2013, he has attended meetings and sessions in Calgary, Banff, Lake Louise and Kananaskis. During a ceremony at the Cave in Basin in Banff, Alberta on November 13th 2013, Calan was presented his own Les Clefs d'Or Golden Keys. With his induction, Edmonton now has two Les Clefs d'Or Concierge members.


As an official Les Clefs d’Or Chef du Concierge, Calan will work with his colleagues in Edmonton and Southern Alberta on how to improve the travel experience of those visiting from all over the world. Calan has personally made it his goal to include other hotels and local businesses to expand the organization in Edmonton.


The Concierge desk is in the lobby of The Fairmont Hotel Macdonald. Calan Hobbs is always eager to meet and converse with any guests or locals who come into the hotel. We would like to invite you to see for yourself what Les Clefs d’Or can do for you - just look for the man with the Golden Keys!

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