Welcome toMakkah Clock Royal Tower, A Fairmont Hotel

B./dw M. H.

Reviewed 2024-12-07

Strategic and less crowd

This is my second stay in this Hotel. I stayed once in Y2016 with my family. It's well kept and the reception staff was very helpful upon check in (early).

Baraa A.

Reviewed 2024-12-07

Frustrating stay

Here is my feedback Positive Aspects: - The location is within walking distance from Al Haram - The staff was incredibly friendly and always willing to assist, which made our stay enjoyable. - Our suite was spacious, comfortably accommodating our family of five, and it was also clean and well-maintained. - The food and service were excellent, contributing to a pleasant dining experience. Areas for Improvement: - Unfortunately, I found the pricing to be quite steep, which detracted from the overall value of the stay. - We had specifically requested a view of the Kaaba, but ended up with a partial view that did not align with what was advertised on the website. - Additionally, the windows facing the Kaaba were noticeably dirty, which diminished the overall experience. This could be result of recent rain in Mecca. I talked to the manager about it and she told me the cleaning is managed by a different company. - I would advise against booking any rooms below the 17th floor. We stayed on the 11th floor, and the elevators struggled to accommodate the volume of guests, leading to long wait times. The partial view from our room was also unexpected, especially for international visitors seeking a more immersive experience. -The entrance of the hotel is through the mall which I personally did not like as my priority number one is to worship - I asked to get the receipt on an email. The email address was confirmed before checkout. I did not receive it. I called multiple times and send an email and I have not received my receipt yet. This is so frustrating..

Sam A.

Reviewed 2024-12-07

Great stay, beautiful hotel.

Our stay at the Fairmont Hotel Makkah Royal Clock Tower was an unforgettable experience. The iconic structure, with its breathtaking views of the Holy Kaaba and Haram, truly sets this hotel apart as one of the most remarkable accommodations in the world. The rooms were spacious, elegantly designed, and well-maintained, offering both comfort and luxury. The beds were incredibly comfortable, ensuring restful nights after a day of prayers and exploring. The level of cleanliness throughout the hotel was exemplary, adding to the overall sense of comfort and relaxation. The staff at the Fairmont were exceptional, providing professional, courteous, and attentive service. They consistently went out of their way to ensure all our needs were met, making us feel welcomed and cared for at every step. Dining at the hotel was another highlight. The variety and quality of the food, especially at breakfast, were outstanding, with options catering to diverse tastes and preferences. The location, being directly adjacent to the Haram, is absolutely unbeatable. The convenience of being so close to the Grand Mosque cannot be overstated, making it an ideal choice for anyone visiting for Umrah or Hajj. If there’s one area for improvement, it would be the lift system. While efficient, the sheer size of the hotel and high foot traffic meant there were occasional delays during peak hours. Overall, the Fairmont Hotel Makkah Royal Clock Tower provided us with an exceptional and spiritually enriching stay. We highly recommend it for anyone seeking unparalleled luxury, comfort, and proximity to the Haram. We look forward to returning in the future!

Absar A.

Reviewed 2024-12-07

Well located

I have pleasant stay but service was not up to mark .

Noha A.

Reviewed 2024-12-07

Good stay withe some points

There was a delay in getting into our room although i arrived 8:30 pm and as expected the room is ready as i informed them im arriving around 6:30-7 pm and my mom was so tired the front desk took so long to give us the keys and then apologized for the delay saying he will send us something complementary to the room but wont promise us which is not nice to say, better not to offer if cant provide, the ladies in the reception were helpful called someone to carry our luggage to the room. Room was perfect, clean and the beds were comfortable. We ordered room service around 12:15 am and the food was a disaster very stale like it was reheated multiple times. Rice was dry and lamb was chewy my mom couldnt eat it. My spaghetti was dry as well and no much flavor, the only good thing was the french fries. I addressed my concerns to the reception and room service but no action was taken. Breakfast selection was great and food quality is perfect.

Alaa F.

Reviewed 2024-12-07

Great experience

Unknown

Reviewed 2024-12-07

Everything was excellent, staff location rooms. They are

very responsive to any request in spite of the crowd

Mouna S.

Reviewed 2024-12-06

Everything was excellent, the location was perfect, the staff were amazing.

The hotel was even better than advertised, the receptionist was amazing, the hotel catered to my gluten allergy and provided me with great options, all staff were incredibly helpful. The hotel itself was very clean, perfectly situated for Omrah. I will definitely be staying there again during all future visits ( inshallah).

Khalif

Reviewed 2024-12-05

Well located

Overall a comfortable stay

Unknown

Reviewed 2024-12-05

Great stay

We initially booked studio room . But Ahmed at checkin suggested to upgrade to Gold Jnr suite . It was great suggestion considering Haraam was extremely busy and access to gold and hotel masjid made our life easier . Also as suggested by him kids loved it