Frequently Asked Questions

Frequently Asked Questions

Mexico is made up of several different regions, each with its own type of seasonal weather, climate, altitude and terrain. Cancun, Mexico is a tropical climate, with average high temperatures in the high 80s and low temperatures in the 70s.  The rainy season lasts May through October, while the dry season is November through April.  Winter months are typically pleasant.

Credit Cards

Credit cards are widely accepted, with Visa, MasterCard and American Express being the most popular. 


The unit of currency in Mexico is the peso. Although most businesses will accept foreign currency, especially U.S. dollars, using pesos is often best. It is at the discretion of each company or service provider to accept USD cash or not. For this reason, we recommend taking the necessary provisions and discuss the method of payment with the local establishment or service provider beforehand. Most taxis will only accept cash.


Foreign currency can be exchanged at one of many casas de cambio (exchange houses). Mexican banking hours are normally Monday to Friday, from 9:00 a.m. to 5:00 p.m.; for money exchange, the hours are normally from 9:00 a.m. to 1:00 p.m. Casas de Cambio are open later than most banks.  Additionally, at the airport there are exchange counters. We recommend reviewing the applicable exchange and/or commissions payable before accepting the transaction.


Mexican banks have limited the amount of USD cash that can be exchanged into pesos. Non-Mexican residents without an account at a Mexican financial institution may exchange a maximum of $1,500 USD for Mexican Pesos per month. This regulation applies to cash transactions exclusively. Traveler checks and credit cards are widely accepted.

At Fairmont Mayakoba our guests can exchange up to $1,500 USD for Mexican Pesos per month, at the hotel’s exchange rate of the day. A copy of a valid passport is required to complete the transaction. For your convenience, the hotel has an ATM located in the main lobby that dispenses Pesos.  

This information is subject to change according to the Mexican law.


Driver's Licenses

If you are driving your car to Mexico, a permit is required to bring your car into Mexico. The permit is available at the border for a small fee. Ensure you have your registration with you. Canadian or American auto insurance is not valid in Mexico. It is highly recommended that you purchase Mexican auto insurance, also available at the border.

Electrical Current

110 Volts, 60 Cycles AC, same as in United States and Canada.

Entry into Mexico

A valid passport is required. All airlines flying to Mexico can and will provide you with the Tourist Card and instructions. Keep a copy of your Tourist Card in a safe place. You will need this document upon departure from Mexico. Your tourist card will be endorsed for a 90-day stay. If planning to stay more than a couple weeks, request the maximum entry of 180 days. Children under 18 years traveling with one parent must have a notarized letter from the non-traveling parent or guardian indicating permission to travel. Vaccinations are not required.

Health Insurance

It is recommended that you purchase health insurance that is also recognized in Mexico. Visitors taking medicine prescribed by a doctor should bring a copy of the prescription in case it needs to be renewed by a doctor in Mexico.

Public Holidays

New Year's DayJanuary 1
Constitution Day February 5
Benito Juarez' BirthdayMarch 21
Easter March or April
Labor Day May 1
Battle of Puebla May 5
Independence Day September 16
Columbus Day October 12
Anniversary of Mexican Revolution November 20
Musician's Day November 22
Mexican President's Inaugural Day December 1 (every 6 years)
Christmas Day December 25

Time Zone


Effective February 1st, 2015
Starting on February 1st, 2015 at 2:00 am, a new time zone, the Southeast Zone, will be implemented in Quintana Roo, where Riviera Maya is located. Quintana Roo will be one hour ahead of Mexico City (Central time) during winter and will stay on the same time zone year-round.


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