Fairmont Mayakoba General Services

Guest Services


Babysitting

Babysitting services are available at the resort.

Rates:
$18 USD per hour for one or two children
$22 USD per hour for three children

An extra hour will be charged after 11:00 p.m. (to cover transportation costs). Four children or more requires an additional babysitter. Please contact the Kids Club to confirm the babysitter at least 12 hours before the service is required.

Check-in & Check-out Times

Check-in time is at 3:00 p.m. and check-out time is at 12:00 p.m.

Concierge

The Concierge Desk is located in the lobby of the hotel. For your convenience we have two additional Concierge Desks near our two main pools offering service during the day. Our Concierge Team can help you arrange dinner reservations and give you directions to major attractions and events.

Our Concierge main service desk, located in the lobby, is available from 7:00 a.m. to 11:00 p.m. seven days a week.

24-hour Royal Service available by dialing extension 0.

Housekeeping

Our Housekeeping staff is pleased to offer twice-daily maid service to ensure the comfort of all our guests. If you require additional housekeeping services, please call Royal Service, we will be glad to serve you 24 hours a day.

Overnight kits, playpens, sewing kits, hypoallergenic pillows and duvets are available for your convenience, please call Royal Service with your request.

Laundry Services

Dry-cleaning and laundry services are available to our guests.  For same day service:

  • Inform Royal Service and have your dry-cleaning ready for pick up by 8:30 a.m. Delivery will be made by 6:00 p.m., same day.                               
  • If laundry is picked up after 8:30 a.m., delivery will be made the following day.
  • Pressing service is available 24 hours a day.

To request these services, please contact Royal Service.

Parking

Valet parking is available at the resort. Fairmont Mayakoba does not have self-park parking lots.

Hotel Guest: Rate is 140 pesos per day (overnight), per car, tax included
Hotel Visitor: Rate is 80 pesos per day (no overnight allowed), per car, tax included

Fairmont President's Club members enjoy complimentary Valet Parking service. 

If during your stay with us you rent a car with Budget Rent A Car, Fairmont Mayakoba will be pleased to provide a 50% discount on our Valet Parking service. This benefit applies exclusively to guests staying at Fairmont Mayakoba.

Pet Policy

Small pets (cats and dogs), 25 lbs. and under, are accepted at the Fairmont Mayakoba. Pets must be on a leash or in a carrying case when in public areas, and should never be left unattended in the guest room. With the exception of Service Dogs, no pets are allowed in the food & beverage outlets due to health regulations. If you are bringing your pet, please contact us prior to arrival to receive the resort's Pet Policy, including designated areas for walking dogs. E-mail: mayakoba@fairmont.com

Travel Agency

Maritur Travel Agency (DMC) has an office at Fairmont Mayakoba, located off the main lobby.  Maritur can help you book excursions, activities and tours.  They can also provide you with maps, and assist with confirming tickets, car rentals and airline tickets. For more information please contact Maritur at  +52 (984) 206-3000 ext. 3555, send an email to mayakoba@maritur.com or visit www.maritur.com.*

*Please note this information is provided for your reference. We don't endorse or are responsible for services provided by third parties.

Wheelchair Accessibility

We offer ADA compliant rooms in several categories, please contact us for details mayakoba@fairmont.com

The public areas at the hotel - the pool decks, shops and restaurants - are all wheelchair accessible. 

Equipment in compliance with the American Disabilities Act (ADA) is available upon request. Please contact us in advance mayakoba@fairmont.com with your request. At the resort, please contact Royal Service.

Room
Information

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