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Guest Services


Babysitting service
Fairmont Mayakoba has certified nannies to care for your children while you relax. Please note the following:

  • Reservations must be made 24 hours in advance at extension 0 or by calling (984) 206 3000
  • Minimum service is for two hours
  • Services after 11:00 pm will incur an additional hourly charge

Hourly rates for babysitting are:

  • For one or two children $20 USD
  • For three children $24 USD

For babies ages six months and younger, a nurse is required at a cost of $40 USD per hour, tax included

Payment can be made in local currency at the hotel’s exchange rate of the day when the service is rendered. Booking is required at least 24 hours in advance and will be charged to the guest’s room account. A nanny can supervise a maximum of three children. For services of 7 hours or more, a meal is to be provided by the guest for the babysitter.

Check-in & Check-out Times

Check-in time is at 3:00 p.m. and check-out time is at 12:00 p.m.


The Concierge Desk is located in the lobby of the hotel. For your convenience we have two additional Concierge Desks near our two main pools offering service during the day. Our Concierge Team can help you arrange dinner reservations and give you directions to major attractions and events.

Our Concierge main service desk, located in the lobby, is available from 7:00 a.m. to 11:00 p.m. seven days a week.

24-hour Royal Service available by dialing extension 0.


Our Housekeeping staff is pleased to offer twice-daily maid service to ensure the comfort of all our guests. If you require additional housekeeping services, please call Royal Service, we will be glad to serve you 24 hours a day.

Overnight kits, playpens, sewing kits, hypoallergenic pillows and duvets are available for your convenience, please call Royal Service with your request.

Laundry Services

Dry-cleaning and laundry services are available to our guests.  For same day service:

  • Inform Royal Service and have your dry-cleaning ready for pick up by 8:30 a.m. Delivery will be made by 6:00 p.m., same day.                               
  • If laundry is picked up after 8:30 a.m., delivery will be made the following day.
  • Pressing service is available 24 hours a day.

To request these services, please contact Royal Service.


Valet parking is available at the resort. Fairmont Mayakoba does not have self-park parking lots.

Hotel Guest: The resort fee includes the valet parking for one car per room. 
Hotel Visitor: Rate is 80 pesos per day (no overnight allowed), per car, tax included.

Pet Policy

Small pets (cats and dogs), 25 lbs. and under, are accepted at the Fairmont Mayakoba. Pets must be on a leash or in a carrying case when in public areas, and should never be left unattended in the guest room. With the exception of Service Dogs, no pets are allowed in the food & beverage outlets due to health regulations. If you are bringing your pet, please contact us prior to arrival to receive the resort's Pet Policy, including designated areas for walking dogs. E-mail:

Travel Agency

Maritur Travel Agency (DMC) has an office at Fairmont Mayakoba, located off the main lobby.  Maritur can help you book excursions, activities and tours.  They can also provide you with maps, and assist with confirming tickets, car rentals and airline tickets. For more information please contact Maritur at  +52 (984) 206-3000 ext. 3555, send an email to or visit*

*Please note this information is provided for your reference. We don't endorse or are responsible for services provided by third parties.

Wheelchair Accessibility

We offer ADA compliant rooms in several categories, please contact us for details

The public areas at the hotel - the pool decks, shops and restaurants - are all wheelchair accessible. 

Equipment in compliance with the American Disabilities Act (ADA) is available upon request. Please contact us in advance with your request. At the resort, please contact Royal Service.

Information * if applicable

Member Number
Qualified Stays Year to date
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