The Concierge Desk is located in the Lobby of the hotel. The Concierge can help you arrange dinner reservations and give you directions to major attractions and events.
Our Housekeeping staff is pleased to offer twice-daily maid service to ensure the comfort of all our guests. If you require additional housekeeping services, please call Royal Service, we will be glad to serve you 24 hours a day.
Overnight kits, playpens, sewing kits, hypoallergenic pillows and duvets are available for your convenience, please call Royal Service with your request.
Dry-cleaning and laundry services are available to our guests. For same day service:
- Inform Royal Service and have your dry-cleaning ready for pick up by 8:30 a.m. Delivery will be made by 6:00 p.m., same day.
- If laundry is picked up after 8:30 a.m., delivery will be made the following day.
- Pressing service is available 24 hours a day.
To request these services, please contact Royal Service.
Free facilities are available 24-hours a day at the Front Desk. Electronic Safes are also found in all guest rooms.
Please note that the in-room safes are not large enough to accommodate a laptop. If you need to place your laptop in a safe, please contact front desk.
Valet parking is available at the resort.
Hotel Guest rate $14 USD per day per car.
Visitors rate: $8 USD per day per car.
We offer ADA compliant rooms in several categories, please contact us for details mayakoba@fairmont.com
The public areas at the hotel - the pool decks, shops and restaurants - are all wheelchair accessible.
Equipment in compliance with the American Disabilities Act (ADA) is available upon request. Please contact us in advance mayakoba@fairmont.com with your request. At the resort, please contact Royal Service.
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