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Guest Services


Babysitting

Babysitting in guest rooms is available with a 24-hour notice and a minimum of three hours is required.

 3 hours4 hours5 hours6 hours7 hours
 1 child$43$56$69$83$96
 2 children$50$65$82$97$113
 3 children$61$81$99$119$138
 4 children$76$99$124$149$172

The above prices do not apply during the holiday period, please contact us for more details at 819 423 6341 . 

Bell Staff

Full Bell staff services are available for luggage storing or porterage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

Concierge

There is an Activity Desk located in hotel lobby that is open from 9:00 a.m. to 5:00 p.m., seven days a week. Let our concierge team help you plan the most memorable getaway. To reserve activities, to make dinner reservations or to learn more about our different services, please contact our team at 819 423 6341 or directly by email.

Elevators

Elevators can be found at the entrance of each wing.

Gift Shops

There are two gift shops located on the main level of the hotel, selling baseball caps, T-shirts, magazines and much more.

Housekeeping

Housekeeping will be happy to provide extra towels and toiletries on request.

Laundry Services

24-hour return service is available, five days a week.

Parking

  • Outdoor self-parking for non-hotel guests is $25 per day plus taxes, does not include in-and-out privileges.
  • Valet parking is also available for $22 per day plus taxes, with unlimited in-and-out privileges. 
  • Free parking for guests with an electric or hybrid car. 

The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in our parking lot. For more information, please click here.

Pet Policy

It is a pleasure to welcome you and your pet to Fairmont Le Château Montebello!

Please make sure to browse our Pet Services to find out about the rules to follow, daily pet fee as well as different activities and services.

Resort fee

Château Montebello offers you the resort experience! We have bundled together our most popular amenities and activities under one resort fee of $25 plus taxes per room, per night that will be added to your stay. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Click here for the complete list of inclusions. *Please note that the resort fee will pass to $27 plus taxes on January 8, 2017.

Safe Deposit Boxes

Safety deposit boxes are available in all guest rooms.

Wheelchair Accessibility

The hotel has two specially designed rooms that have wider door entrance and bars in the bathroom near the toilet and around the bathtub. One wheelchair is available, for emergency use only.

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