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Guest Services


Babysitting is available on request – a 12 hours notice is normally required. Contact the Reception to make arrangements.

Bell Staff

The hotel has bell staff located at the entry of the hotel. Complimentary luggage storage is available.

Chargeable Activities

Massage, Facial, Manicure, Pedicure, Hair Dressing, Bird Walk, Nature Walk, Equator Ceremony, Animal Orphanage, Horse Riding, Pony Rides, Golf Club Rental, Mountain Bike, Climbing Mount Kenya, Climbing and Abseiling, Rafting and Canoeing, Game Drives to Aberdare National Park, Samburu Game Reserve and Sweetwaters Game Reserve.

Check-In / Check-Out

Guests can check into the hotel from 1200pm but rooms are guaranteed from 1pm. Check out time is 10.00 am. Late check out can be arranged, kindly contact the reception.

Complimentary Activities

Football, Volley Ball, Hula Hoop, Croquet, Horse Shoe Throwing, Giant Jenga, Scrabble, Giant Ludo, Badminton, Table Tennis, Chess, Draughts, Pool Table, Darts, Monopoly, Junior Dictionary, Playing Cards.

Currency Exchange/ Bank Machine

Currency Exchange: available at the Front Desk

Bank Machine: located in the local town of Nanyuki. Most international cards are accepted at Barclays Bank, Standard Chartered and Kenya Commercial Bank branches in Kenya.

Laundry Services

Laundry service is available on a daily basis, laundry given by 10am will be returned the same day after 6pm Dry cleaning service is done in Nairobi which is a 2 1/2-hour drive. This service takes three days.

The hotel has in house Laundry facilities available from 7am to 6pm daily. Ironing and Pressing services are available and returned within 2 hours. Express service is also available at an extra cost of 50% of laundry/dry-cleaning charge.

Safety Deposit Boxes

Available in all rooms

Shops and Services in Hotel

Mawingo Boutique – Variety of souvenirs items and logo items are available

Mt. Kenya Gift Shop Limited – Toiletries, local and international newspapers and sundries

Open daily from 08.00 a.m. to 6.00 p.m.


Information * if applicable

Member Number
Qualified Stays Year to date
Qualified night stays year to date

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