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Guest Services

  • A Warm Welcome - Service
  • Reception - Seating Area
  • Onyx Lounge
  • Reception Desk
  • Baby Sitting

Babysitting

Our concierge team offers an extensive list of qualified and first aid certified babysitters for an hourly fee of L.E. 80.

 

Terms & Conditions:

- An extra hour will be charged if babysitter stays for over three hours to cover a meal.

- An extra hour will be charged after 11:00 p.m. to cover transportation costs.

- Four children or more require an additional babysitter.

- Children must be 2 years of age or older.

- To accommodate to your request, please contact the Concierge team at least 12 hours before services are required.

 

Bell Staff

Bell Staff are stationed at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-in/Check-out

Check-in is at 3:00 p.m.
Check-out is at 12:00 p.m. (noon)

Concierge

The Concierge Desk is located in the hotel lobby. They will happily assist you in planning tours and other activities such as your visit to the Egyptian Museum, the Citadel and the famous Pyramids.

Laundry Services

Same-day dry cleaning and laundry services are available. Laundry bags and price lists are located in the guestroom closet. In order to guarantee same-day delivery, items must be ready by 10:00 a.m.

Parking

For hotel guests, a 24-hour valet parking service is available.

Pet Policy

In order to guarantee our guests a comfortable, safe, and allergy-free environment, Fairmont Nile City will only accept cats and dogs that are house trained and generally less than 20 pounds against a charge of 50 USD per day per pet. Pets are not allowed in any food service area, spa, outdoor pool, and meeting rooms. Pets must be kept on a leash at all times unless it is in the guest's room. Pets must not be left unattended in the room. Any disturbances such as barking must be curtailed to ensure other guests' comfort. Guest is responsible for all property damages and/or personal injuries caused  by their pet. Management reserves the right to refuse service to any guest who does not comply with the above policy.

Safety Deposit Boxes

For the protection of your valuables, in-room safe deposit boxes are available in all guest room closets. Additionally, complimentary safety deposit boxes are available at the guest reception.

 

Business Services

Computer stations, internet access, printing, photocopying, and fax services are available for all guests. Rentals for laptops and mobile telephones as well as light secretarial services can be arranged through our business center agents. The business center is open on a 24-hour basis through coordination with guest reception.

 

Sky Pool

Located on the twenty fifth floor, this pool area and restaurant is strategically situated so one can enjoy the skyline of Cairo, and the sun setting into the river Nile while relaxing poolside.

The Sky Pool menu includes both hot and cold items, to suit each guests discerning palate. In addition, a wide variety of cocktails and mocktails are available for a refreshing cool down under the warm Cairo sun.

Hours of Operation

Daily from 08:00 a.m. until sunset.

Dress Code

Appropriate pool side clothing is necessary.

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