Guest Services

Check-In / Check-Out

Check-in is permitted after 12:00 noon and Checkout is required by 10:00am. Late checkout is available on request, subject to availability.
Express Checkout service is also available.

Complimentary Shuttle Service

Complimentary Airport Shuttle service from / to Jomo Kenyatta International Airport is offered to our guests. Advanced booking is required, please contact our Concierge team at to make arrangements prior to your arrival or departure. Alternatively, private airport transfers can be arranged at additional costs.


Fairmont The Norfolk also provides complimentary shuttle service in the morning and afternoon to/from the offices of major companies and corporations. Please inquire with our Concierge team for more details on this service.


* if applicable

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