Guest Services

Babysitting / Children's Programs

Babysitting services and supervised children's program are available. Please provide 24 hours notice.

Bell Staff

Bellstaff are located at the entry and in the main lobby of the hotel. Luggage storage is available.

Check-In / Check-Out

Check-in is permitted after 12:00 noon and Checkout is required by 10:00am. Late checkout is available on request, subject to availability.
Express Checkout service is also available.

Complimentary Shuttle Service

Complimentary Airport Shuttle service from / to Jomo Kenyatta International Airport is offered to our guests. Advanced booking is required, please contact our Concierge team at to make arrangements prior to your arrival or departure. Alternatively, private airport transfers can be arranged at additional costs.


Fairmont The Norfolk also provides complimentary shuttle service in the morning and afternoon to/from the offices of major companies and corporations. Please inquire with our Concierge team for more details on this service.

Currency Exchange

The hotel's Front Desk is happy to provide currency exchange services on most major international currencies.

Laundry Services

Same day dry-cleaning and laundry services are available.

Safety Deposit Boxes

The Front Office is pleased to offer complimentary 24-hour safety deposit service.

Shops and Services in Hotel

  • Gift Shop / Sundries : The hotel's main gift shop offers a wide assortment of souvenirs, postcards, international newspapers, books and memorabilia, as well as Kenyan artefacts and jewellery. The gift shop is open weekdays between 7:00 a.m. and 11:00 p.m. On Saturday, Sunday & on public holidays, the shop is open from 8:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.   

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