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Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial, which it celebrated in 2004. The hotel now offers accommodations in 168 guest rooms and suites, has three conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room, beauty salon, book shop and gift shops.