First Hotel in Canada to Implement and Harmonize Cutting Edge Service

First Hotel in Canada to Implement and Harmonize Cutting Edge Service with Cutting Edge Technology

Publish Date: 30-Jun-2012

Vancouver, BC, June 30, 2012

Designed to perfection -Vancouver’ s iconic property becomes the first hotel in Canada to implement ICE (Interactive Customer ExperienceTM) by Intelity on all personal and in-room iPad2 devices throughout all 377 guestrooms and suites.
More than just a virtual concierge, this award-winning ICE technology allows guests to customize their stay and interact with all areas of the hotel. At the touch of a fingertip, a variety of guest requests can be met using the iPad2 – from accessing guestroom controls, restaurant reservations, ordering in-room dining, spa treatments, valet parking, airport transportation/schedules, housekeeping requests, researching information on cultural and entertainment attractions and much more.
In addition to providing iPad2 devices in every guestroom, Fairmont Pacific Rim is launching an ICE Mobile app, allowing guests to download on iTunes prior to their arrival. Available on all personal apple devices, future guests are given the opportunity to plan ahead and maximize every minute in Vancouver, one of the world’s greatest cities.
“The commitment from our team to take care of our guests has been exemplary since day one, and this superb technology will serve to further assist all our colleagues in doing so” comments Philip Barnes, General Manager and Regional Vice President. “The Intelity ICE implementation will assist the team in consistently reaching their number one goal - ensuring every guest leaves happy.”
"We are east to west with Fairmont," comments Intelity President and CEO, David Adelson. "From the Plaza Hotel in New York City to the iconic Fairmont Pacific Rim, ICE Touch on the iPad2 will serve guests with one touch of a finger."
The iPad2 featuring ICE technology will be available in the Fairmont Pacific Rim guestrooms mid-July 2012. The mobile application will also launch at that time.
About Fairmont Pacific Rim
Located in the heart of the historic port and financial district, Fairmont Pacific Rim fronts one of Vancouver’s most celebrated streetscapes with unobstructed views of the North Shore Mountains and Harbour. This ultramodern hotel features a resort style Willow Stream Spa, state-of-the-art technology and eclectic culinary offerings. Guests can experience a culinary journey around the world with three different dining destinations within the hotel - Italian inspired Giovane café + winebar, star spotting Lobby Lounge with nightly live music, and Oru Cuisine with foods from the Pacific Northwest and flavours of the Pacific Rim. Voted by Condé Nast readers as the only hotel in Vancouver to receive the honor of the 2012 Gold List, Fairmont Pacific Rim is luxury - naturally inspired.
About Fairmont Hotels & Resorts
Fairmont Hotels & Resorts, which will arrive in destinations as diverse as Jaipur, Kyiv and Manila in 2012, is a celebrated collection of more than 60 luxury properties around the globe, including Shanghai's Fairmont Peace Hotel, The Plaza in New York, and Makkah Clock Royal Tower in the Kingdom of Saudi Arabia. The luxury brand's distinctive hotels offer a sense of heritage and sophistication, warm, engaging service and culturally rich experiences. A community and environmental leader, Fairmont is also recognized internationally for its responsible tourism practices and award-winning Green Partnership program. Fairmont is owned by FRHI Holdings Limited, a leading global hotel company with over 100 hotels under the Fairmont, Raffles, and Swissôtel brands. The company also manages Fairmont, Raffles and Swissôtel branded luxury private residences club, whole-ownership residences and serviced residences properties. For more information or reservations, please call 1-800-441-1414, visit fairmont.com, or contact your local travel professional.

For Media Inquires please contact: Samantha Geer
Director of Public Relations
Fairmont Pacific Rim
E: Samantha.Geer@Fairmont.com
T: 778-918-2863

 


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