Bell people are located at the Main Entrance of the hotel and in the Main Lobby. They will be happy to assist you with porterage and luggage storage.
Check-In / Check-Out
Check-in time is 3:00 p.m.
Check-out time is 12:00 noon
Our Lobby level front desk offers concierge service as well as on the Fairmont Gold floor. Our staff would be delighted to assist you with directions, tickets to theatre and sports events and dinner reservations.
Elevators are located in the Main Lobby and they reach every level of the hotel.
Guests can verify their account and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.
The Housekeeping staff will provide extra amenities such as humidifiers, cribs and cots at no extra cost. Microwaves and mini-refrigerators are available for a fee of $25 per stay.
Daytime and overnight laundry and dry cleaning services are available.
Valet parking: $38 CAD/night Sunday through Thursday, plus GST, $30 CAD/night Friday and Saturday, plus GST, with unlimited access. (Please park your vehicle in front of the hotel's Main Entrance, on 9th Avenue.)
NOTE: The above rates are applicable ONLY if guest charges parking to their room folio. If guest chooses to pay separately, the following will apply:
$7/hour up to maximum $25 until 6 p.m. After 6p.m., another $6 is charged until 6 a.m. Nights and weekends are both $6. No in- and- out privileges.
Small pets are permitted in the hotel. At time of check-in, the owner of the animal must sign a Pet Damage Waiver, accepting responsibility for any damage caused by the animal, and subsequent cleaning/repair costs. The pet must be under supervision at all times. If left alone in the room, the animal must be placed in a kennel.
The hotel has five rooms that meet Access Level 2 requirements. These rooms have safety grips, bars in shower, raised toilet seats, lowered peephole, and wide doorways. There are also two wheelchairs available on request. Additional supplies available upon request: Handicap seat for the bathtub, handicap seat for the toilet, handicap support for the bathtub, no-slip bath mat, phone with large number pads and phone with amplification option. Wheelchair accessibility into the hotel is via the valet parking level into our Mezzazine Level, as our main entrance has a grand staircase. All of our meeting and function space is wheelchair accessible.