Guest Services

  • Guest Services


Fairmont The Palm, Dubai hotel will provide your family with childcare support during the day or for those special evenings out. For pricing and availability; please check with our concierge directly at


Bellmen are available 24 hours per day at our Palm Island Dubai hotel, and would be pleased to assist with porterage and luggage storage.


Check-in time is 3:00 p.m.


The concierge team at our Palm Island luxury hotel in Dubai is located in the main lobby and ready to assist in creating a memorable stay while in Dubai.  Whether it is assisting with a special life moment to simply making a recommendation or reservation for dining or transportation, please contact the team directly at


Housekeeping staff will provide extra amenities such as cribs and cots at no extra cost. To place your requests prior to arrival please contact our concierge directly at

Laundry Services

Laundry, dry cleaning and pressing services are available daily.


Valet parking is available and complimentary for guests of our Palm Island hotel in Dubai.

Pet Policy

Pets are not permitted in the hotel.

Safety Deposit Boxes

Safety deposit boxes are available at the front desk at no extra charge.  Each room has its own private in room safe as well.


We are pleased to offer exclusive limousine service to and from Dubai and Abu Dhabi International Airports. As well, limousine transportation can be arranged in and around the city or beyond during your stay. For assistance, please contact our Concierge at

Wheelchair Accessibility

Fairmont The Palm, Dubai hotel on Palm Island is fully wheelchair accessible in all public areas. The hotel also offers accessible rooms for the physically challenged. 


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