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Guest Services

  • Guest Services

1. General Resort Facilities

  • 3pm check-in 
  • 24-hour reception and concierge service
  • Airport transportation and limousine service (chargeable)
  • Complimentary valet parking
  • Safety deposit boxes at reception
  • Wheelchair accessible public areas
  • Free WiFi Internet access in all public areas
  • Pets not permitted

2. Room Amenities and Facilities

  • Connecting rooms and suites
  • Climate controlled air-conditioning 
  • Balcony 
  • Bathrobes 
  • In-room safe
  • Complimentary bottled water 
  • WiFi Internet access 
  • Daily newspaper 
  • Bespoke in-room amenities
  • Daily housekeeping 
  • Fairmont Butler service
  • Laundry, dry cleaning and pressing service 
  • Soaker tub and walk-in rain shower
  • Wheelchair accessible rooms
  • Alcohol removal from minibar on request

3. Business Services

  • 24-hour business center
  • Courier
  • Printing
  • Photocopying
  • Facsimile – does anyone use this?
  • Binding

4. Family Services and Facilities

  • Connecting rooms and suites
  • Complimentary cribs and cots
  • Babysitting and childcare services (chargeable)
  • Fairmont Falcon Kids’ Club
  • Children’s pool

5. Leisure Facilities

  • Private beach
  • Two outdoor swimming pools
  • Children’s pool
  • Beach and pool sun loungers
  • Beach and pool umbrellas
  • Willow Stream Spa

6. Dining and Entertainment Facilities

  • Six restaurants and lounges
  • Beach bar

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