Bonded babysitters are available, with a four-hour minimum notice required. The price for one or two children is $20 CAD/hour with a three-hour minimum charge. Additional costs will apply for three or more children. Reservations may be made through the Concierge Desk.
Bell staff is available at all entrances of the hotel and in the Main Lobby. They provide services such as luggage storage and porterage 24-hours a day. You can also reach the bell staff directly from the train station.
Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.
The Fairmont Queen Elizabeth concierges are motivated by a true desire to serve you, whether it be advice on restaurants, nightlife, theatre, sporting events, city tours, shopping, arranging transportation, babysitting, or sending flowers to loved ones! We are the only hotel in Montréal with access to Admissions for booking show and special events. Our concierges are always available to ensure that your stay is a memorable one. Our concierges are members of 'Les Clefs d'Or' (Gold Keys) and it is with a friendly and professional approach that they deliver the highest level of guest satisfaction.
Elevators are located right next to the Front Desk. For guests staying on the Fairmont Gold floors, a private panoramic elevator will bring you to the 19th floor while you enjoy a spectacular view of the city.
Account balance verification and express video check-out can be done through the television.
Gift shops are located on the lobby level of the hotel. Also, the hotel is connected to Place Ville Marie, an underground shopping area with over 60 stores and a vast food court.
Available 24-hours a day, the Housekeeping department can provide extra pillows, towels, humidifier, European adapters and more.
Same day or 24-hour laundry services are available.
Parking is available in the Metropolitan Parking garage located on the lower level, adjacent to the hotel. Indoor valet parking: $26 CAD/night with unlimited in/out access; located off Mansfield Street.
Pets under 20 pounds are permitted in the hotel. A charge of $25 CAD per day will apply. The animal must be kept in a kennel at all times and must not be left unattended in the room. Seeing-eye dogs are always welcome and are exempt of charges and restrictions.
Safety deposit boxes are available at the Front Desk, at no extra charge.
The hotel has 24-hour security, all with CPR training.
The hotel has 14 wheelchair-accessible rooms with wider entrances, grab bars and lower sink. Two wheelchair-accessible rooms are located on the Fairmont Gold floors. Meeting rooms and restaurants are all wheelchair accessible.
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