Guest Services


Babysitting services are available at the resort.

$9   CAN per hour for one child 
($12 between December 22 and January 2nd)

$12 CAN per hour for two children
($15 between December 22 and January 2nd)

$15 CAN per hour for three children
($18 between December 22 and January 2nd)

A minimum of 3 hours is required.

Contact our Royal Service department to reserve a babysitter at 418-665-3703 and an agent will be please to assist you.

Cancellation must be made 6 hours before services are required. Cancellation fee can apply otherwise.

Bell Staff

Bell staff is located at the Main Entrance of the hotel and is available until 11:00 p.m.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 noon.


The Concierge is located in the Lobby and is available seven days a week during high season. 


Three elevators are located next to the registration desk.

Express Check-Out

Account balance verification and express video check-out can be done from the television.

Gift Shops

Gift Shops are located on the ground level. Vergers Pedneault boutique is located on the Lobby level.


Housekeeping is offered on a daily basis and the department will be happy to provide extra towels and hypoallergenic pillows on request.

Laundry Services

Dry cleaning is available through Housekeeping.


  • Indoor valet parking: $25 CAD including taxes per night, in and out privileges.
  • Indoor valet parking: Free for non-hotel guests eating at one of our restaurants. A special stamped coupon will be given by the doorman.
  • Outdoor self-parking : Free 

The Fairmont properties in the Québec province have installed electric vehicle charging stations in partnership with Hydro-Québec’s Electric Circuit. Electric vehicle users can now drive worry-free, knowing that a public network of charging stations is available to meet their needs. Our charging station is located in the indoor parking. For more information, please click here.

Pet Policy

Dogs are allowed for $25 CAD/night and are not to be left unattended in the room.

Wheelchair Accessibility

There are ten rooms equipped for physically-challenged guests. Some have widened doorways for wheelchairs. Tub benches and raised toilet seats are available through Housekeeping. Wheelchairs can be obtained through Security.


* if applicable

Member Number
Qualified Stays Year to date
Qualified night stays year to date

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