General Services offered at The Fairmont Royal York

Guest Services


Babysitting

The Fairmont Royal York uses the professional child care services of Improv Care. All Improv Care child care professionals are highly trained and thoroughly screened, talented ECEs, CYWs or teachers. For information and reservations, please contact the hotel's Concierge desk. For a complete list of Improv Care's services, please call (416) 243-3285 or visit their website.

Bell Staff

Bellmen are located in the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage. For guests traveling by train, VIA Rail's ''RED CAP'' porter will bring your luggage across the street to the Registration Desk.

Check-in / Check-out

Check-in is anytime after 3:00 p.m., local time, on the day of arrival, and check-out is anytime before 12:00 p.m.

Concierge

The Concierge Desk is located in the Main Lobby. They will happily assist you with obtaining tickets for sporting events and theaters, making dinner reservations and arranging city tours. To reach the concierge directly, please call (416) 860-5039 or via email.

Internet Concierge
The Fairmont Royal York has a dedicated Internet Concierge to assist with any connectivity challenges you may encounter with your laptop, smartphone and other devices. Services are complimentary and can be requested through Royal Service by dialing "0" from an in-house hotel phone. (Standard internet access is $13.95 CAD per 24 hours, no charge for Fairmont President’s Club Members and registered guests on our Fairmont Gold floor).

Elevators

The hotel has 13 elevators that run from the Avenues level (lower level) to the 18th floor. An express elevator to the Fairmont Gold floor (12th) and the 19th Floor Executive Meeting Rooms is located across from the Front Desk. For guests who require a handicap accessible entrance to the Royal York, elevator access is available via the Valet Parking entrance off Front St on the East side of the hotel.

Housekeeping

The Housekeeping staff will provide extra amenities such as humidifiers and cribs at no extra cost. Rollaway beds can be ordered for $25 per night, effective October 15. If you require a crib or rollaway bed, we recommend reserving a Deluxe Guestroom as these have sufficient room for the additional sleeping space.

Laundry Services

Laundry/Valet Service is available seven days a week. Rush and overnight service as well as garment pressing are also available. Limited service is available on Sundays and public holidays.

Medical Services

The Fairmont Royal York Security Team members are trained in First Aid and CPR and respond to emergency calls in the hotel 24 hours a day. The hotel also utilizes the services of an on-call doctor at the guest's request. Additional medical equipment, including wheelchairs, is available on request (subject to availability).

Parking

Valet Parking
Valet Parking is available at the east doors of the hotel, off Front Street. In-and-out privileges are included. Valet parking will be charged to your room account unless otherwise specified (see below for more information on fees). Please refer to the Directions page of our website for  information on getting to The Fairmont Royal York, including updates on area lane closures as part of the Union Station Improvement Project. 

  • Overnight rate for Registered Guests: $53
  • EPIC or Benihana Dinner Guests: valet parking is complimentary upon presentation of a voucher which you can obtain from the restaurant. Valid ONLY during dinner time.  (Not applicable for registered hotel guests, regular overnight fee of $48 per evening will apply).               
  • 30 minutes or less: $12                    
  • One hour or less: $18              
  • Two hours or less: $28                       
  • Daytime maximum (7:00 a.m. to 5:00 p.m.) or over two hours: $34                 
  • Evening function rate (5:00 p.m. to 1:00 a.m.): $35
  • All of the above rates include tax
  • Please refer to our Directions page for more information on getting to The Fairmont Royal York.

Pet Policy

Small pets are allowed in the hotel but cannot be left unattended in guest rooms at any time and must be kept on a leash in common areas.  There is $25 per evening pet fee and Deluxe Rooms are recommended for pets over 20 lbs (9 kg). Please note that Fairmont Gold no longer allows pets, and all Fairmont Luxury rooms are pet-free. 

Service dogs are welcome to The Fairmont Royal York, but please contact the hotel in advance of your stay.

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk, at no extra charge.

Shops & Other Services

The following shops, services and boutiques are located on the Lobby and Avenues levels of the hotel:                           

Wheelchair Accessibility

The Fairmont Royal York is fully wheelchair accessible in all public areas. The entrance elevator is located at the east entrance to the hotel.

According to the guest's needs, The Fairmont Royal York offers different room features for the physically challenged person. 

  1. Fully accessible rooms (8) with:
    • Lowered light switches  
    • Lowered peephole  
    • Lowered thermostat  
    • Wider doorways    
    • Grab bars in bathroom  
    • Raised sink   
    • Raised toilet   
    • Lever door handles  
    • Lowered clothes rack
  2. Partially accessible rooms (15) with grab bars in the bathroom only.  There are also two rooms fully equipped for the hearing impaired with:
    • Closed caption TV decoders                             
    • Walker ten volume control telephones            
    • Strobe light telephone, door knocker and fire alarm                             
    • T.D.D. - Telecommunications device for the telephone            
    • Shake awake alarm clock

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