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Guest Services


Fairmont Royal York uses the professional child care services of Imagine That Family Care. All Imagine That Family Care child care professionals are highly trained and thoroughly screened, talented ECEs, CYWs or teachers. For information and reservations, please contact the hotel's Concierge desk. For a complete list of Imagine That Family Care's services, please call (416) 243 3285 or visit their website.

Bell Staff

Bellmen are located in the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage. For guests traveling by train, VIA Rail's ''RED CAP'' porter will bring your luggage across the street to the Registration Desk.

Check-in / Check-out

Check-in is anytime after 4:00 p.m., local time, on the day of arrival, and check-out is anytime before 12:00 p.m.


The Concierge Desk is located in the Main Lobby. They will happily assist you with obtaining tickets for sporting events and theaters, making dinner reservations and arranging city tours. To reach the concierge directly, please call (416) 368-2511.


The hotel has 13 elevators that run from the Avenues level (lower level) to the 18th floor. An express elevator to the Fairmont Gold floor (12th) and the 19th Floor Executive Meeting Rooms is located across from the Front Desk. 

For guests who require a handicap accessible entrance, elevator access is available via the Valet Parking entrance off Front Street on the East side of the hotel.

High Speed Internet Access - WiFi

High speed internet access is available at daily fee.

Standard internet access = $15.76 CAD per 24 hours.
Premium internet access = $27.06 CAD per 24 hours.


The Housekeeping staff will provide extra amenities such as humidifiers and cribs at no extra cost. Rollaway beds can be ordered for $25 per night, effective October 15. If you require a crib or rollaway bed, we recommend reserving a Deluxe Guestroom as these have sufficient room for the additional sleeping space.

Laundry Services

Laundry/Valet Service is available seven days a week. Rush and overnight service as well as garment pressing are also available. Limited service is available on Sundays and public holidays.

Medical Services

The Fairmont Royal York Security Team members are trained in First Aid and CPR and respond to emergency calls in the hotel 24 hours a day. The hotel also utilizes the services of an on-call doctor at the guest's request. Additional medical equipment, including wheelchairs, is available on request (subject to availability).


Valet Parking
Valet Parking is available at the east doors of the hotel, off Front Street. In-and-out privileges are included. Valet parking will be charged to your room account unless otherwise specified(see below for more information on fees). Please refer to the Directions page of our website for information on getting to Fairmont Royal York, including updates on area lane closures as part of the Union Station Improvement Project. 

  • Overnight rate for Registered Guests: $59           
  • Day Parking up to 3 hours maximum: $13 per hour
  • Restaurant Parking up to 3 hours maximum: $30              
  • Event Parking: $42

Pet Policy

Small pets are allowed in the hotel but cannot be left unattended in guest rooms at any time and must be kept on a leash in common areas. There is a $50 per stay pet fee and Deluxe Rooms are recommended for pets over 20 lbs (9 kg). Please note pets are not permitted on our Gold Floors, hypoallergenic floors, Health Club or Dining Venues.

Service dogs are welcome at the Fairmont Royal York at no additional fee, however, we kindly ask that you contact the hotel in advance of your stay. 

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk, at no extra charge.

Shops & Other Services

The following shops, services and boutiques are located on the Avenues level of the hotel:

  • Great Canadian News Company
  • Halton Bespoke Tailor
  • Helene Clarkson
  • House of Salgado
  • Kalani Spa
  • Must Have by T.K.
  • Penny Loafers Shoe Shine Company
  • Spahket Natural Luxury
  • The Men's Salon
  • The Sock Den

D Floor

  • Toronto Cosmetic Surgery Institute 

Wheelchair Accessibility & Accessibility for Ontarians with Disabilities Act (AODA)

According to the guest's needs, Fairmont Royal York offers different room features for the physically challenged person. 

  1. Fully accessible rooms (12) with:
    • Lowered light switches  
    • Lowered peephole  
    • Lowered thermostat  
    • Wider doorways    
    • Grab bars in bathroom  
    • Raised sink   
    • Raised toilet   
    • Lever door handles  
    • Lowered clothes rack
    • Seat in shower'
    • Roll in shower
  2. Partially accessible rooms (8) with grab bars in the bathroom only.  There are also two rooms fully equipped for the hearing impaired with:
    • Closed caption TV decoders                             
    • Walker ten volume control telephones            
    • Strobe light telephone, door knocker and fire alarm                             
    • T.D.D. - Telecommunications device for the telephone            
    • Shake awake alarm clock

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Fairmont Royal York Hotel believes in creating outstanding hospitality for all of our guests and colleagues. We are committed to providing a barrier-free environment for all stakeholders (guests, colleagues, job applicants, suppliers, and any visitors who may enter the premises). We will comply with all aspects of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as demonstrated through our pillars of commitment.

Customer Service Policy
Integrated Standards Policy
Multi-Year Accessibility Plan

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