Toronto Hotels: The Fairmont Royal York Hotel in Toronto, Canada
 
Guest Services

Information and General Services

Babysitting

The Fairmont Royal York uses the professional child care services of Improv Care. All Improv Care child care professionals are highly trained and thoroughly screened, talented ECEs, CYWs or teachers. For information and reservations, please contact the hotel's Concierge desk. For a complete list of Improv Care's services, please call (416) 243-3285 or visit their or visit their website.


Bell Staff

Bellmen are located in the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage. For guests traveling by train, VIA Rail's ''RED CAP'' porter will bring your luggage across the street to the Registration Desk.


Check-in / Check-out

Check-in is anytime after 3:00 p.m., local time, on the day of arrival, and check-out is anytime before 12:00 p.m.


Concierge

The Concierge Desk is located in the Main Lobby. They will happily assist you with obtaining tickets for sporting events and theaters, making dinner reservations and arranging city tours.


Elevators

The hotel has 13 elevators that run from the Avenues level (lower level) to the 18th floor. An express elevator to the Fairmont Gold floor (12th) and the 19th Floor Executive Meeting Rooms is located across from the Front Desk.


Gift Shops

The following shops, services and boutiques are located on the Lobby and Avenues levels of the hotel:                 

  • Balzac Fine Arts - Lobby level                     
  • Elizabeth Milan Spa - Avenues level             
  • Fairmont Store - Lobby level             
  • Fraser Steen Clothier of Men - Avenues level             
  • Game Trek - Avenues level             
  • Great Canadian News Company - Avenues level 
  • Imperial Florist - Avenues level             
  • Julius Vesz Pipesmith - Lobby level                  
  • Lavender and Laces - Avenues level             
  • Lisa Chan Fine Jewellery & Watches - Avenues level  
  • Mio Dolce Vita - Avenues level           
  • Modern Leather - Avenues level      
  • Must Have by T.K. - Avenues level       
  • Penny Loafers Shoe Shine Company - Avenues level           
  • Raindrops - Avenues level             
  • The Men's Salon - Avenues level            
  • Tailgate Headquarters - Lobby level                     
  • The Ticket House - Avenues level
  • Treasure Box - Lobby level         


Housekeeping

The Housekeeping staff will provide extra amenities such as humidifiers, cribs and cots at no extra cost. If you require a crib or cot, we recommend reserving a Deluxe room as these have sufficient space for the addition of cribs and cots.


Laundry Services

In order to guarantee same-day laundry service, the laundry bag must be ready by 9:00 a.m. The delivery will be done after 6:00 p.m. This service is available from Monday to Saturday. Pressing service is also available from 8:00 a.m. to 7:00 p.m., except on Sundays.


Medical Services

The Fairmont Royal York Security Team members are trained in First Aid and CPR and respond to emergency calls in the hotel 24 hours a day. The hotel also utilizes the services of an on-call doctor at the guest's request. Additional medical equipment including wheelchairs is available on request (subject to availability).


Parking

Valet Parking
Valet Parking is available at the east doors of the hotel, off Front Street. In-and-out privileges are included. Valet parking will be charged to your room account unless otherwise specified. 

  • Overnight rate for Registered Guests: $40             
  • EPIC or Benihana Dinner Guests: valet parking is complimentary upon presentation of a voucher which you can obtain from the restaurant.                
  • 30 minutes or less: $10                       
  • One hour or less: $15                        
  • One hour, 30 minutes or less: $20         
  • Two hours or less: $25                         
  • Daytime maximum (7:00 a.m. to 5:00 p.m.) or over two hours: $32                  
  • Evening function rate (5:00 p.m. to 1:00 a.m.): $29


Pet Policy

Small pets are permitted in the hotel at a surcharge of $25 CAD per night. Pets must always be accompanied by their owners or be kept in a kennel. Pets must not be left unattended in the room. Seeing-eye dogs are always welcome and exempt of charges and restrictions.
The Fairmont Royal York is a proud member of Pets Can Stay.


Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk, at no extra charge.


Wheelchair Accessibility

The Fairmont Royal York is fully wheelchair accessible in all public areas. The entrance elevator is located at the east entrance to the hotel.

According to the guest's needs, The Fairmont Royal York offers different room features for the physically challenged person. 

  1. Fully accessible rooms (8) with:
    • Lowered light switches  
    • Lowered peephole  
    • Lowered thermostat  
    • Wider doorways    
    • Grab bars in bathroom  
    • Raised sink   
    • Raised toilet   
    • Lever door handles  
    • Lowered clothes rack

  2. Partially accessible rooms (15) with grab bars in the bathroom only.  There are also two rooms fully equipped for the hearing impaired with:
    • Closed caption TV decoders                             
    • Walker ten volume control telephones            
    • Strobe light telephone, door knocker and fire alarm                             
    • T.D.D. - Telecommunications device for the telephone            
    • Shake awake alarm clock


 
We are searching for available rooms. Thank you for your patience.

Exclusive to Fairmont.com: Add Dining Reservations, Secure a Golf Tee-Time or Book a Spa Treatment after completing your room reservations.




       

       

Change or Cancel a Reservation
Advanced Search
Fairmont President’s Club
Enter your Fairmont username and sign in to retrieve all the reservations you made online.
The Fairmont
Royal York

100 Front Street W
Toronto, Ontario
Canada
M5J1E3
TOLL FREE: 1(866) 540-4489
contact-arrow.gif International Numbers
TEL (416) 368-2511
FAX (416) 368-9040
E-MAIL royalyorkhotel@fairmont.com
contact-arrow.gif Contact Us
Feedback
Local Time :Sat 21 Nov, 2009 4:12 PM
Travel Tools
 
Fact SheetSubscribeE-Newsletter
WeatherSend E-Postcard