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Fairmont Leaders Walk The Talk

Publish Date: 23-May-2014

San Francisco, CA Friday, May 23, 2014

Fairmont Hotels & Resorts’ leaders across the Golden State will swap their business suits for toques, aprons, and uniforms during the month of May. Executive level hoteliers from five California Fairmont properties (Fairmont Newport Beach, Fairmont Miramar Hotel & Bungalows, Fairmont San Jose, Fairmont San Francisco and the Fairmont Sonoma Mission Inn & Spa) will leave their desks and spend a shift “on the floor.”  
The program aptly titled “Walk in Your Shoes” is the brain-child of Tom Klein, Regional Vice-President of Operations and General Manager of the Fairmont San Francisco.  “This annual program provides property leaders with a better understanding and deeper appreciation of the work that our valued colleagues undertake each day in order to surpass the expectations of our guests. This popular initiative allows our executives who often get caught up in the daily hustle and bustle of leading, managing, scrambling, listening, negotiating, supervising, facilitating, and convincing to get back to hospitality basics,” shares Klein. 
Across the state, Fairmont senior-level leaders will scrub, polish, greet and sauté. On May 15, 2014, Regional Vice-President of Operations and General Manager Tom Klein will aptly serve as the legendary hotel’s front door ambassador. In sunny Southern California, G.M. Karl Kruger will swap his business suit and tie for a pair of coveralls as he assists in the Engineering Department, while Fairmont Sonoma Mission Inn & Spa, General Manager Rick Corcoran, will don a bellman uniform and assist guests with luggage at Wine Country’s premier destination resort.  Kelley Cosgrove who heads the operation at the Fairmont San Jose will take a shift in Royal Service where she will showcase her effective and engaging communication skills and Matthew Lehman, top brass at the Fairmont Miramar Hotel & Bungalows, will chop, dice and julienne under the direction of the hotel’s famed culinary team. 
About Fairmont Hotels & Resorts 
Fairmont Hotels & Resorts connects guests to the very best of its destinations worldwide, reflecting each locale's energy, culture and history. Passionate travelers choose the luxury hotel brand for its ability to deliver memorable travel experiences, personalized and thoughtful service, and hotels that are one-of-a-kind. Serving as genuine gateways to their destinations, Fairmont hotels offer locally-inspired cuisine and spirited bars and lounges, distinctive design and décor, and a steadfast responsibility to environmental and social priorities. With more than 65 hotels globally, and many more in development, landmark hotels in the Fairmont collection include The Plaza in New York, London’s The Savoy, Fairmont Peace Hotel in Shanghai and Quebec City’s Fairmont Le Château Frontenac. Fairmont is owned by FRHI Hotels & Resorts, a leading global hotel company with over 110 hotels under the Fairmont, Raffles, and Swissôtel brands. The company also manages Fairmont, Raffles and Swissôtel branded luxury private residence clubs, whole-ownership residences and serviced residences properties. For more information or reservations, please visit
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