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Fairmont San Francisco's Concierge Team

Fairmont San Francisco’s Concierge Team showcases many years of dedication and training to their profession. They have their "fingers on the pulse" of San Francisco at all times, allowing them to advise guests of the best restaurants, nightlife, sporting and theater events, sightseeing tours, shopping and more. Our Concierge Team is motivated by a genuine desire to serve each and every individual guest, and attend to even the most unique requests. Guest safety, enjoyment and satisfaction are always top of mind, and personalized, exceptional service has been the hallmark of Concierge Service at Fairmont San Francisco since its adoption in the early 1970s. Whether you are here on business or leisure, and no matter what your need or desire, rest assured you have the most trusted and savvy resources as your service at our landmark hotel.

Tom Wolfe – America’s First Concierge

When Tom first arrived at Fairmont, in 1973, the Concierge did not yet exist in the United States. Tom, who trained as a Concierge in Europe, was fortunate to have worked with legendary Concierges in London and Paris, whose lineage went right back to Caesar Ritz. Upon his arrival, Tom saw a great opportunity to take this revered European tradition, inject it with an American 'can do' spirit, and implemented the concept to Fairmont San Francisco. And so Fairmont became the first hotel in the United States to offer this unique service to its guests.

In 1978, Tom founded the US chapter of the international organization of hotel lobby concierges, Les Clefs d’Or (the Golden Keys Society), which at the time was recognized as the 19th member section of this international guild of professionals.  Now, as Concierge service proliferates - at department stores, health spas, and even pet shops - the meaning still resonates – personalized, caring service provided by a local contact with the guests' interests at heart.

Here at Fairmont, we continue this noble tradition, and look forward to assisting our guests with any and all requests. Our Concierge Desk is staffed with skilled professionals who are eager and delighted to attend to your every request and ensure a memorable stay. 

Steve Struck

Steve joined Fairmont San Francisco Concierge Team in 1995, from the New York area. He shares that he is most fortunate to have met so many wonderful guests from all walks of life in his Fairmont career to-date. Many of our guests have been visiting us for 20, 30, 40 and sometimes 50 years. Most times, it feels like I am welcoming old friends back to my home, and their home away from home."

Steve's goal as concierge is to provide the ultimate guest experience for each and every guest. He continually works with the team to develop ways to exceed guest expectations and turn moments into memories for our guests."

Charlotte Stengel

Charlotte is a truly international member of the Team, as she joined us from the Czech Republic in 2007. As the newest addition to the Concierge Team, Charlotte has a natural talent making our guests feel very "at home" and is exceptionally knowledgeable about the San Francisco and Bay Area region.

“What do I like most about my profession?" Charlotte asks, and then responds, "Being creative, meeting the day-to-day challenges, looking after different guests, and discovering the best-of-the-best in this spectacular City. Even on her days off, Charlotte loves to explore local restaurants and museums, and seeing the various pieces that comprise the mosaic of San Francisco. "I enjoy traveling, snowboarding, going to the beach, hiking and outdoor activities.”


Our Chief Concierge, Tom Wolfe, has put together several videos to help you feel less like a tourist and more like a local in our City by the Bay.

Learn how to ride the San Francisco Cable Cars (Click Here)

Learn how to see Alcatraz Island (Click Here)

Learn about the best breakfast in town at The Buena Vista (Click Here)


Professional Toastmasters feature at many special events, not just at weddings but also compeering Gala Award Ceremonies and may other banqueting functions as 'Masters of Ceremonies'. Their expertise and knowledge in this filed is immense and their caring approach makes them the ideal presenter for all occasions. Chief Concierge Tom Wolfe is a Professional Toastmaster and ideally suited to to your Master of Ceremonies on your special occasion. 


  • Master of Cermonies
  • Compere
  • Presenter
  • Announcer


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