The Concierge Desk does not make arrangements for babysitters, they can provide a list of agencies in the area for guests to make direct arrangements.
Check-in time for the Hotel is 3:00 p.m. Early check-in is on a request basis only, and cannot be guaranteed. Check-out is by 12:00 p.m. Late check-outs are also on a request basis only and need to be arranged through the Front Desk.
The Concierge Desk is located off the Main Lobby and is available from 7:00 a.m. to 11:00 p.m. Our Concierge team can help you with anything from dinner, theater and transportation arrangements or give you directions to major attractions.
For our 'little guest', our Housekeeping team provide cribs at no charge. In addition, a complimentary amenity of diapers, baby bottle, pacifier, baby powder, baby lotion, baby shampoo, thermometer, small soft towel and a cuddly 'Fairmont Bear' are provided with each crib.
The Fairmont San Jose has five elevators located across from the Front Desk that serve the Main Building. There are three elevators for the Tower. We also have two escalators connecting the the Main Lobby to the Ballroom Level, providing easy access to the convention and meeting rooms.
Guests can verify their account and check-out through their television set. A receipt will be mailed to the address provided by the guest at the time of reservation or check-in.
The following boutiques are located in the Hotel:
- Travel Traders Gift Shop
- Mosher's Ltd
Our Housekeeping team is pleased to provide extra amenities such as humidifiers, cribs and rollaway beds to ensure the best possible comfort to all our guests. Applicable charges apply.
The Fairmont San Jose has an in-house dry cleaning service. Same-day laundry and pressing services are available.
The Fairmont San Jose garage is located below the hotel. We offer valet parking only, there is no self parking available.
- Valet parking (for overnight guests) is on a space available basis and is $26 per night including in-and-out privileges
- Valet parking (for visitors) is on a space available basis:
- First 30 minutes: $5
- Every additional 20 minutes: $1.50
- Maximum rate for the day: $26
*All rates are quoted in USD.
Overflow garages are located throughout the downtown area with close proximity to the Hotel.
Pets under up to 70 pounds are permitted in the Hotel at an additional cost of $75 USD per stay. Your pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Service dogs are always welcome and exempt of charges.
Safety deposit boxes are available at the Concierge Desk at no extra charge.
The Fairmont San Jose has 24 rooms and suites specially equipped for our physically challenged guests. All have either queen or king size beds and a wide entrance door. The bathroom has an adjusted insulated sink and grab bars. Some bathrooms have roll-in showers. Please call the hotel directly so we may assign the most suitable room in advance of your arrival.
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