Visiting the Spa
Health & Wellness Environment
Well & Being at Willow Stream is an adult sanctuary. Guests must be 18 years of age or older. Cell phones, Blackberry or other electronic devices are not permitted in order to keep the spa area quiet and protect your privacy. If you wish to receive messages during your time with us, please let our spa staff know and we’d be happy to assist you.
Please call local 480-585-2732 or toll-free 800-908-9540. At the resort, dial 7160. Advance reservations are recommended to accommodate your preferences. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs.
If you must reschedule or cancel an a la carte appointment, please notify the Spa 4 hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours notice. Failure to show for appointments or if proper notice is not provided to change or cancel, it will result in a 100% charge for the reserved services.
Hours of Operation
Health & Wellness Facility: 6am-10pm
Fitness Center: 6am-9pm
Appointments available: 7:45am-8:30pm
The first step is to consult with our Experience Coordinators to select diagnostic consults or treatments to fulfill your personal requirements. To ensure availability, we ask you book your appointments prior to your arrival at the hotel or resort. Of course, questions are welcomed and encouraged.
Arrival & Etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This allows you to familiarize yourself with the facilities and surroundings allowing you time to relax before and after your experiences. Please note, all spa, salon or diagnostic treatments end on time regardless of the start time. Please leave your jewelry and valuables in your room safe or the hotel safe. Due to the high content of minerals in our water, we recommend the removal of all jewelry before entering the pools to prevent discoloration.
Please inform us of any health conditions at the time of booking your appointment. These include: high blood pressure, heart condition, allergies or pregnancy. Also, consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical history form upon arrival at the facility so your spa/medical professional can better customize your experience to your needs.
You will receive a Well & Being At Willow Stream robe and slippers to wear between treatments (or T-shirt and shorts for some packages), and a locker for your personal belongings. For your comfort, undergarments may be worn during treatments, but rest assured our therapists are highly trained in correct draping procedures for your complete privacy. Swimsuits are required in some areas of the facility. Due to the high content of minerals in our water, we recommend the removal of all jewelry before entering the pools to prevent discoloration. Swimsuits are required for all water areas.