Visiting the Spa

Hours of Operation:
Open daily from 7:00am to 10:00 pm.

Spa treatments and services:
Operates daily from 9:00 am to 10:00 pm.

Gym Facilities:
Hotel guests can access the gym 24 hours a day

Reservations:
To book your Willow Stream Spa experience, please call us at +65 6431 5600 or email willowstream.enquiries@fairmont.com.

Cancellation Policy:
1. Willow Stream Spa Singapore offers Goods and Services of satisfactory quality as defined in the Sales of Goods Act S14 (2).
2. Willow Stream Spa Singapore guarantees the satisfaction of our customers. If the customer wishes to return or refund a full package purchased or series they will receive a full refund within 5 days of purchase. If they have used a portion of the purchased package or series, the remaining balance will be refunded.
3. Willow Stream Spa Singapore will ONLY accept products for refund or exchange which are unopened and in their original packaging. No refund or exchange will be provided after 5 days of purchase or if the product has been opened or tampered with. We do not refund purchased gift certificates or complimentary vouchers. For the refund to take effect, kindly bring original invoice along with the products for verification purposes.
4. Terms & Conditions for Gift Cards:
As stated in www.fairmontgiftcard.com. You can visit FAQ session for more information.

CaseTrust Spa Policy:
Click here to view Willow Stream Spa policy.

Etiquette:
We recommend that you arrive 30 minutes before your first scheduled appointment. This allows you to familiarize yourself with the facilities and surroundings allowing you time to relax before and after your treatment. Please note, all treatments end on time regardless of the start time. Please leave your jewelry and valuables in your room safe or the hotel safe.