Bermuda Hotel Services

Guest Services


Babysitting

Babysitters are mothers with child experience and are available 24-hours a day. The rate for one child is $15.00/US Dollars per hour with a minimum of three hours. Each additional child is an extra $2.00/US Dollars per hour. A meal at the guest's charge will be served to the babysitter if the service exceeds six hours. After 11:00 p.m., the guest will be responsible to pay $10.00 for the babysitter's transportation. Arrangements may be made with the Hotel Operator.

Bell Staff

Bellmen are located in the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in time is 4:00 PM.
Check-out time is 11:00 AM.

Children's Activity Center

We have a well-staffed and complete children's activity program.  For detailed information on the The Fairmont Southampton's Bermuda Kids' Explorers Camp and other family offers, please visit our Family Page.

Concierge

The Concierge Desk is located next to the Guest Elevators in the Main Lobby. Members of the Concierge Team are available to assist guests with Bermuda hotel services, reservations for dinner, island tours and major attractions.

Elevators

Four Guest Elevators are located in the Main Lobby, adjacent to the Concierge Desk and Conference rooms.

Gift Shops

  • The Resort Gift Shop - Enjoy a little something special as a reminder of your Bermuda getaway, or just pick a few items up to help make your stay more enjoyable.  The Resort Shop carries a wide variety of sundries, souvenirs, personal items, clothing and more.  Located in the Lower Lobby & at the Private Beach Club.
  • Carole Holding Bermuda - Carole Holding is one of Bermuda’s premier artists.  Her shop offers original gifts and gourmet foods including gourmet jam, chutney, mustards, and Bacardi rum cakes. Bring home authentic Bermuda signature designs on bone china teapots, mugs, placemats, coasters and cutting-boards.  Carole Holding also sells Christmas ornaments, Bermuda sea glass, shell jewelry, handbags, linens, soap,  perfumes, t-shirts, notecards, and art.  Located in the Lower Lobby.
  • A.S. Cooper and Sons- For over 115 years A.S. Cooper & Sons, Ltd. has welcomed the discriminating shopper.  The Fairmont shop features a small selection of A.S. Cooper's fashion offerings, shoppers can see the full selection of quality merchandise in Hamilton where there are 5 stores to meet almost everyone's needs.  Located on the Mezzanine Level.
  • Calypso & Longchamp- Calypso is a mainstay for both locals and visitors alike with a rich history of providing fresh and colourful resort fashions.  At Calypso you can find Italian ceramics, the latest trends in brand name swimwear, chic sandals from Europe, and unique, colourful fashion pieces in signature island colors from all over the world!  Visit the neighbouring Longchamp store for the latest in leather goods, fashion handbags, or an extra suitcase to bring home all your treasures!  Located on the Mezzanine Level.
  • English Sports Shop- Offering classic, colourful Bermuda shorts, blazers, suits, and ties along with a vast array of knitwear in cotton, wool and cashmere for both men and women. The store offers a fabulous opportunity for a unique, fashionable memory of your visit.  Located on the Mezzanine Level.
  • The Island Shop- The Island Shop is a gift boutique, showcasing the designs of local artist, Barbara Finsness.  Her whimsical island themes are reflected in her signature ceramics, linens, silk scarves and ties.  Supplementing her collections are beautiful wares from all parts of the globe.  Within the store, a small gallery offers prints and original paintings for sale and arrangements can be made for shipping.  Please stop by for a truly unique shopping experience!  Located on the Mezzanine Level.
  • Crisson Jewellers- Crisson’s is a third-generation family business, priding themselves on providing quality brands & an extensive selection of unique jewelry.  This combined with first rate customer service from their knowledgeable staff, will make a one of a kind Bermudian shopping experience.  Located on the Mezzanine Level.
  • Willow Stream Spa- Selling gift vouchers, relaxing candles, and a variety of beauty products, the Willow Stream Spa has the perfect pampering treat to take home.  Located on the Mezzanine Level.
  • Turtle Hill Golf Club Shop- The Turtle Hill Golf Shop has the island’s largest range of both golf and resort casual clothing. Leading men’s and ladies brands such as Tommy Bahama, Annika, EP Pro, Cutter & Buck, and Fairway & Greene make up an excellent selection of both logo and no logo apparel in all sizes.  Located at The Turtle Hill Golf Club, next to Bacci restaurant.

Housekeeping

The Housekeeping staff is happy to offer twice daily maid service, to ensure your comfort. They will also provide cribs and mini-fridges at no extra cost, subject to availability.

Laundry Services

On weekdays, the hotel offers same-day delivery to guests who bring their laundry to the Front Desk prior to 9:30 AM. A special laundry bag is placed in all guest rooms and suites. Pressing service is available daily, from 8:00 AM - 7:00 PM.

Medical Services

A physician is on-call 24-hours a day. King Edward's Memorial Hospital is only 15 minutes away by taxi.

Parking

Self parking is available for mopeds only, free of charge.

Wheelchair Accessibility

There are four rooms for the physically challenged, located close to the guest elevators, each on a different floor. The entrance door is 36'' wide and the bathroom door is 26'' wide. The telephone and light switch may be reached from the bed. The bathroom has grab bars for the toilet and the bathtub. Gift shops, restaurants and the swimming pool area are all wheelchair accessible.

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