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Visiting the Spa

  • Willow Stream Spa at Fairmont Southampton

Hours of Operation

  • Open 365 days of the year including all holidays
  • Spa facility: 6:30 AM – 9:00 PM daily
  • Fitness centre: 6:30 AM – 9:00 PM daily
  • Appointments available: 8:00 AM – 8:30 PM daily

Spa Environment
Willow Stream is an adult sanctuary. Guests must be 18 years or older. Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy, phones and other electronic devices are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know and we would be happy to assist.

Consult with our Spa Experience Coordinators to select treatments that fulfil your personal requirements. To ensure availability, please book your appointment before you arrive at the hotel. Questions are, of course, welcome.  Please email us or call 441 239 6924 (direct) or 1 800 441 1414 (toll free). Or book your treatment online.

Cancellation Policy
If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours’ notice. Missed appointments, without proper notice, are subject to a 100% charge for reserved services.

Spa Arrival and Etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Late arrivals may result in a reduction of your treatment experience. Please leave jewellery and valuables in your room safe or the hotel safe.

Personal Matters
Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can best meet your needs.

Spa Attire
You will receive a robe and sandals to wear between treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa.

Willow Stream Spa Gift Certificates
Give the gift of energy to someone special. This Bermuda spa's Willow Stream experience makes an ideal gift for any occasion. Beautifully designed and presented, gift certificates are available for spa packages or predetermined denominations. Phone and mail orders are welcome.  Please contact Willow Stream Spa reception for further information.

Service Charges
A 17% service charge for your therapist is added to all services and packages.

Spa Services



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