Visiting the Spa
Hours of Operation
- Open 365 days of the year including all holidays
- Spa facility: 6:30 AM – 9:00 PM daily
- Fitness centre: 6:30 AM – 9:00 PM daily
- Appointments available: 8:00 AM – 8:00 PM daily
Willow Stream is an adult sanctuary. Guests must be 18 years or older. For your peace and privacy, cell phones, BlackBerrys and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we’d be happy to assist you.
Consult with our Spa Experience Coordinators to select treatments that fulfil your personal requirements. To ensure availability, please book your appointment before you arrive at the hotel. Questions are, of course, welcome. Please email us or call 441 239 6924 (direct) or 1 800 441 1414 (toll free).
If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours’ notice. Missed appointments, without proper notice, are subject to a 100% charge for reserved services.
Spa Arrival and Etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewellery and valuables in your room safe or the hotel safe.
Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can best meet your needs.
You will receive a robe and sandals to wear between treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa.
Willow Stream Spa Gift Certificates
Give the gift of energy to someone special. This Bermuda spa's Willow Stream experience makes an ideal gift for any occasion. Beautifully designed and presented, gift certificates are available for spa packages or predetermined denominations. Phone and mail orders are welcome. Please contact Willow Stream Spa reception for further information.