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Plaza Hotel Launches In-Room iPads

Publish Date: 24-Jan-2011

Monday, January 24, 2011

New York – January 24, 2011 – The Plaza, New York City’s ultimate luxury destination, will offer iPads in all guest rooms and suites beginning in January 2011.  The landmark hotel on Central Park South partnered with Orlando-based Intelity to become the first hotel in the world to provide guests services and room controls using iPads and Intelity’s ICE (Interactive Customer ExperienceTM) software to all of its guests.

The iPads feature a multimedia video welcome and provide guests easy, touch screen access to control their entire hotel experience. At the touch of a screen, guests will now be able to order room service, make restaurant reservations, communicate directly with the concierge, request wake-up calls, explore NYC destination guides, and even check airline schedules and print boarding passes. The devices are also pre-loaded with leisure and business friendly applications, and guests will also be able to browse the Web.  The Plaza first started offering iPads for guests to use while dining in The Palm Court. Hotel managers quickly realized the popularity of the devices with guests, and decided to extend the program beyond the restaurant, into the guest room. 

“For over 100 years, The Plaza has set the standard for luxury and since opening our doors, guests at our hotel experienced many firsts in travel. Today, luxury is being redefined to not only include actual products but how something enhances an experience or fulfills a need,” said Shane Krige, general manager of The Plaza.   “Guests can now enjoy in-demand, innovative technology and access to our five-star offerings at their convenience – a true luxury for many.” 

“The Plaza Hotel is the ultimate in hotel luxury and service, and we’re pleased that our software will help achieve those high standards,” said David Adelson, President and CEO of Intelity.

In addition, The Plaza will also offer ICE Mobile, allowing guests to download the hotel’s Virtual Concierge Application on iTunes or, with versions for iPhone, Blackberry and Android. Ideal for guests on the run or future guests who want to get a head start on trip plans, the application will offer the full array of services offered in-rooms on guests’ mobile phones, whether it be setting up a wake-up call, pre-ordering room service, making a spa appointment or simply requesting an extra towel.

To preview the Plaza iPad features, please click here.


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