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Guest Services

  • Bellman: Guest Services

Airport Pickup

Save time and stress with our quality airport pickup service.  For more information, please inquire at time of reservation.

Beauty Salon

Fairmont Towers, Heliopolis is home to the beauty salon of the international award winning beauty expert; Mohamed El Soughayer.

Bell Staff

Bell staff are located in the main lobby of the hotel. They will be happy to assist you with porterage.

Butler Service

From unpacking your luggage to drawing a perfect bath to polishing your shoes, our unique butler service caters to guests’ diverse needs. Professional butlers anticipate and graciously respond to your requests with efficiency and care. Available 24 hours a day to guests staying in Signature Rooms and all Towers suites, this service epitomizes the engaging, personalized treatment that you can expect at Fairmont Heliopolis & Towers.

Check-In / Check-Out

Check-in is anytime after 3:00 p.m., local time, on the day of arrival, and check-out is anytime before noon.

Complementary One-Way Shuttle Service

Longing for exploring the alleys of the charming Khan El Khalili or for spending a day at the fascinating Egyptian Museum? Fairmont Heliopolis and Towers provides a complementary one-way shuttle service to both destinations for your convenience. The service is available once per day at 9:00am.

Want to shop till you drop? The hotel offers a complementary one-way shuttle service to the largest shopping mall in Cairo; City Stars. The service is available twice per day at 11:00am and 5:00pm.

In addition, each hour a free shuttle bus is available to escort you to Cairo International Airport. The service is available throughout the whole day.


The concierge team is located in the lobby and ready to assist in creating a memorable stay. Our concierge is always there with the knowledge and passion to exceed your expectations. They will happily assist you with a special life moment to simply making a recommendation or reservation for dining experience, arranging transportation, guide you to the directions to the endless Cairo attractions or a recommendation on theaters in town, tour recommendations and bookings, Airline ticket arrangements, airport transfers, sports events, special events and Tee Time Scheduling.

Currency Exchange

Currency Exchange is available at the Misr Bank in the hotel 24/7. They can convert most major currencies (USD, CDN, EURO, AUS) as well as cash traveler’s cheques.

Express Check-Out

Guests who provide their mailing address and credit card information prior to or at check-in are offered the following check-out options:

Video Check-Out
Guests may review their account status and check-out from the guest room television set.

Voice-Mail Check-Out
Guests may dial the hotel check-out extension from their hotel room and a recording will guide guests through the check-out process.

Express Check-Out Box
Guests may verify and sign their bill received the night prior to departure.  The signed copy may be dropped in the Express Check-Out Box, located at the Front Desk.


The hotel’s professional housekeeping staff is pleased to offer daily maid service, including turn-down service, to ensure guests have a comfortable, stress-free stay.

Kings & Queens Casino

The Kings and Queens Casino, situated on the ground floor of the hotel offers the best in gaming in a fun and relaxed atmosphere.

Free to enter, the casino offers the excitement of slot machines, video poker, and table games such as Blackjack and American Roulette as well as an intimate bar to enjoy a drink and soak up the atmosphere.

Open 24 hours to international guests and those holding international passport, our friendly staff are waiting to welcome you.

For VIP gaming and specific requests, please contract or call 002 02 269600471

Laundry Services

The hotel provides a wide range of laundry and dry-cleaning services from 7:00am till 11:00pm. All laundry items received before 10:00am will be delivered the same day after 6:00pm.

Special Service for items received between 10:00am and 1:00pm, and three-hours Express Service from 7:00am and 8:00pm are also available at extra charges.

Laundry bags and price list are located at the guest room's wardrobe.


For your convenience the hotel provides all guests with valet parking. Self parking is also available as per hour fees, with no in-and-out privileges.

Safety Deposit Boxes

Safety deposit boxes available through the front desk at no charge. Additionally, all guest rooms and suites have an in-room safe

Specialty Shops

Whether it's a unique ring for a special occasion or a missing tie for a business meeting, the hotel encompasses convenient shopping choices that range from a sophisticated jewelry boutique to a simple gift shop.

Wheelchair Accessibility

Fairmont Towers Heliopolis is wheelchair accessible, and feature a variety of wheelchair accessible rooms. Let us know the nature of your needs in advance, so we can accommodate your every need.

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