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Guest Services

Check-In / Check-Out

Check-In time is 3:00 p.m.
Check-Out time is 12:00 noon

Early Check-In or Late Check-Out may be possible upon request and according to availability.

Pet Policy

A complimentary dog day lounge is available for use by our restaurant guests. Pets may not be brought in the hotel's public areas, restaurants or guest rooms. For hotel guests we recommend to make arrangements with local dog accommodation services. 

Guide dogs are always welcome and exempted from the general regulations.

Housekeeping & Laundry Services

24/h housekeeping service. Different pillows and hypo-allergenic linens available. Turn-down service in the evening. Shoe shine service. Ironing, laundry & dry-cleaning services upon request. Bathroom amenities, slippers and bathrobes in every room.

In-house Florist

The in-house flower shop creates flower bouquets, floral arrangements or decorations of choice. Charges depend on individual request.

For orders and inquiries please contact

In-house Hairdresser

LA BIOSTHETIQUE-Salon Frank Köster

Opening Hours:

Monday & Tuesday from  8:30 a.m. to 7:00 p.m. 
Wednesday from 8:30 a.m. to 6:00 p.m.
Thursday & Friday from 8:30 a.m. to 7:00 p.m. 
Saturday from 9:00 a.m. to 6:00 p.m. 
Exceptions are possible upon individual appointment.


T +49 (0) 40 - 34 09 62

Reception & Concierge Services

24/h Concierge & Reception Service is available with multilingual staff. Restaurant and ticket reservations (e.g. for concerts, theater, musical or opera), city tour bookings, limousine service and other services upon request.

Valet Parking Service

Valet parking service at all times. Private garage for hotel guests with security observance (camera).

Information * if applicable

Member Number
Qualified Stays Year to date
Qualified night stays year to date

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