Guest Services

Bell Staff

The belldesk is located in the main lobby of the hotel. Our bellmen are happy to assist with luggage storage, directions, recommendations, porterage to Canada Place Cruise Ship Terminal and assistance to guestrooms. The belldesk can also provide newspapers, umbrellas, bottled water and running towels.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon


The Fairmont Waterfront Concierge Desk is located in the Main Lobby. They are happy to help with dinner reservations and recommendations, city tours, theatre and special events, directions, and anything to do with planning your stay in Vancouver!  Please contact our dedicated concierge team at 604-691-1997 or via email at  


The hotel has four elevators that service from the Lobby to the guest rooms. Another elevator is accessible from the parking garage.

Express Check-Out

Guests can verify their account balance status and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.

Family Travel

Come and discover a family friendly hotel in Vancouver! With exceptional accommodations and an ideal location, The Fairmont Waterfront is the perfect launching point for many family activities, such as Stanley Park and the Vancouver Aquarium. Discover all there is to do during your family getaway in our Vancouver Destination Guide.

The Fairmont Waterfront offers a variety of services to assist you in planning your next family vacation. 

For those that want to be connected, The Fairmont Waterfront offers special rates for One and Two bedroom Family Suites. With a spectacular view of the inner harbor and Stanley Park, Family Suites range from 770-1155 square feet and work well for families of various sizes.

One Bedroom Family Suite:

1 bedroom connected to a Parlour Room with a Queen-sized sofa bed

Two Bedroom Family Suite:

2 bedrooms connected by a Parlour Room with a Queen-sized sofa bed


For a fun family getaway, enjoy our Vancouver Family Hotel Package. Confirm one room at the "Rate of the Day" and receive 40% off the second room. The Family Ties Package is subject to availability.

*Cribs are available upon request.

Are you considering cycling the boasted Stanley Park Seawall? We offer complimentary use of our bicycles for Fairmont President Club Members on a first come, first serve basis.  Please contact the Concierge.

Visit the third floor to use our outdoor heated swimming pool (open year round), complete with children’s pool toys. 

5:30a.m. to Midnight daily


At all Fairmont hotels, kids aged 5 and under eat free off the children’s menu while kids aged 6-11 eat for half price off the regular menu. 

We are pleased to offer Lifestyle Cuisine program to children’s menus - offering a healthy twist on the usual kid-friendly favorites such as chicken strips, pizza, spaghetti with meatballs and even chocolate mousse. 

Chefs have swapped out refined flour for whole wheat, incorporating fruits and vegetables into recipes to help meet the recommended daily fiber allowance, and employing alternative cooking methods to help ensure healthier choices are made available to young diners. 

ARC Food and Drink
This restaurant features a Kids Only menu.

We also offer portable DVD players, with a selection of movies, which can be brought to your table to occupy the children during your dining experience.

For a fun family getaway, enjoy our Vancouver Hotel Family Package. Confirm one room at the "Rate of the Day" and receive 40% off the second room. The Family Ties Package is subject to availability. 



We would love to hear about your Vancouver adventures! Feel free to share your stories and pictures with us on Facebook. 


Gift Shops

The following shops and boutiques are located below the hotel in the Waterfront Centre Shops:

  • Carlton Cards
  • Canada Post Office (located in Carlton Cards) 
  • Gastown Photo Photography  
  • Gateway Newstand
  • Kaori Beauty Salon
  • Marble Maple Gifts
  • Oceanfront Dental Centre  
  • Starbucks Coffee
  • Waterfront Designer Tailor
  • Waterfront Shoe Repair


There is also a food court located in the Waterfront Centre Mall with a variety of options.

Guest Parking & Electric Car Charging


Overnight parking is available at the hotel and is in effect from 6:00 p.m. to 6:00 p.m. the next day.  

$46.00/night, including in-and-out privileges and taxes 

$44.00/night, including in-and-out privileges and taxes (Must register licence plate at the front desk).

$46.00/night, including in-and-out privileges and taxes

he Fairmont Waterfront supports your decision to drive a more environmentally friendly car and is happy to extend complimentary parking for Electric Cars and a 50% discount for Hybrid Vehicles (Maximum one car per room).

For long term parking (guests leaving on a cruise), please call (604) 691-1991 for prices and details.



The Housekeeping staff is pleased to provide the following upon request:


  • Rollaway bed
  • Bed board   
  • Crib   
  • Humidifier   
  • Microwave   
  • Mini fridge
  • Highchairs
  • Travel amenity kit
  • Dog amenities including beds and bowls
  • Tub benches
  • Toilet Risers
  • Transfer benches
  • Walkers and wheelchairs
  • Closed caption decoding equipment
  • Telephones compatible with hearing aids


For lost and found items, please contact our Housekeeping Department at 604-691-1991 or via email at

Laundry Services

Full laundry service is available seven days a week. In order to guarantee same-day delivery, laundry must be ready 9:00am. Laundry pick-up by the Housekeeping staff starts at 7:00am. Delivery will be done at 6:00pm. Laundry bags are found in the guestroom's closet.

Pet Policy

Cats and dogs (maximum 2) are permitted in the hotel at a price of $25.00 per night. Seeing-eye dogs are always welcome and exempt of charges.  

Please indicate that you are travelling with a pet in the Special Requests field when completing your reservation online.

In addition, we have dog beds, water bowls and treats available for our furry guests, available upon request.   Visit our pet friendly page for walking, pet care and dog treat suggestions.

Safe Deposit Boxes

Safe deposit boxes  are available in all of our guest rooms.

Information * if applicable

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