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Guest Services

Bell Staff

The belldesk is located in the main lobby of the hotel. Our bellmen are happy to assist with luggage storage, directions, recommendations, porterage to Canada Place Cruise Ship Terminal and assistance to guestrooms. The belldesk can also provide umbrellas, bottled water and running towels.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon


The Fairmont Waterfront Concierge Desk is located in the Main Lobby. They are happy to help with dinner reservations and recommendations, city tours, theatre and special events, directions, and anything to do with planning your stay in Vancouver!  Please contact our dedicated concierge team at 604-691-1997 or via email at


The hotel has four elevators that service from the Lobby to the guest rooms. Another elevator is accessible from the parking garage.

Express Check-Out

Guests can verify their account balance status and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.

Family Travel

Come and discover a family friendly hotel in Vancouver! With exceptional accommodations and an ideal location, Fairmont Waterfront is the perfect launching point for many family activities, such as Stanley Park and the Vancouver Aquarium. Discover all there is to do during your family getaway in our Vancouver Destination Guide.

For a fun family getaway, enjoy our Vancouver Family Hotel Package. Confirm one room at the "Rate of the Day" and receive 40% off the second room. 

For those that want to be connected, The Fairmont Waterfront offers special rates for one and two bedroom Family Suites. With a spectacular view of the inner harbor and Stanley Park, Family Suites range from 770-1155 square feet and work well for families of various sizes.  *Cribs are available upon request.

One Bedroom Family Suite:
1 bedroom connected to a parlour room with a Queen-sized sofa bed
Two Bedroom Family Suite:
2 bedrooms connected by a parlour room with a Queen-sized sofa bed

Are you considering cycling the boasted Stanley Park Seawall? We offer complimentary use of our bicycles for Fairmont President Club Members on a first come, first serve basis.  Please contact the Concierge.

Visit the third floor to use our outdoor heated swimming pool (open year round), complete with children’s pool toys.  Hours: 5:30 a.m. to 10:00 p.m. daily

At all Fairmont hotels, kids aged 5 and under eat free off the children’s menu while kids aged 6-11 eat for half price off the regular menu.  We offer portable DVD players, with a selection of movies, which can be brought to your table to occupy the children during your dining experience.

We would love to hear about your Vancouver adventures! Feel free to share your stories and pictures with us on Facebook.

Gift Shops

The following shops and boutiques are located below the hotel in the Waterfront Centre Shops:

  • Gateway Newstand
  • Kaori Beauty Salon
  • Marble Maple Gifts
  • Oceanfront Dental Centre  
  • Starbucks Coffee
  • Waterfront Designer Tailor
  • Waterfront Shoe Repair

There is a food court located in the Waterfront Centre Mall with a variety of options. 


The Housekeeping staff is pleased to provide the following upon request:

  • Rollaway bed
  • Bed board
  • Crib  
  • Humidifier 
  • Microwave
  • Highchairs
  • Travel amenity kit
  • Dog amenities including beds and bowls
  • Tub benches
  • Toilet Risers
  • Transfer benches
  • Wheelchairs
  • Closed caption decoding equipment
  • Telephones compatible with hearing aids

For lost and found items, please contact our Housekeeping Department at 604-691-1991 or via email at


High Speed Internet Access (HSIA)

We currently charge $13.95CAD per 24-hour period for high-speed internet access in guestrooms.  Please note this service is complimentary for all Fairmont Gold guests and Fairmont President’s Club members.

Laundry Services

Full laundry service is available seven days a week. In order to guarantee same-day delivery, laundry must be ready 9:00 a.m. Laundry pick-up by the Housekeeping staff starts at 7:00 a.m. Delivery will be done at 6:00 p.m. Laundry bags are found in the guestroom's closet.

Guest Parking

Overnight parking is available at the hotel and is in effect from 6:00 p.m. to 6:00 p.m. the next day.  

Valet / Self Parking
$49.00/night, including in-and-out privileges and taxes (self parking guests must register licence plate at the front desk).

Overheight Parking
Vehicles over 6"7' must be placed in overheight parking at a rate of $75.00/night. Four spots are available on a first come first serve basis. 

Electric Car and Hybrid Parking
The Fairmont Waterfront supports your decision to drive a more environmentally friendly car and is happy to extend complimentary parking for electric cars and a 50% discount for hybrid vehicles (Maximum one car per room)

Long Term Parking
For long term parking (guests leaving on a cruise), please call (604) 691-1991 for prices and details.

Pet Policy

Cats and dogs (maximum 2) are permitted in the hotel at a price of $25.00 per night. Seeing-eye dogs are always welcome and exempt of charges.  We have dog beds, water bowls and treats available for our furry guests, available upon request.   Visit our  pet friendly page for walking, pet care and dog treat suggestions.  

Please indicate that you are travelling with a pet in the Special Requests field when completing your reservation online.

Safe Deposit Boxes

Safe deposit boxes are available in all of our guest rooms.

Information * if applicable

Member Number
Qualified Stays Year to date
Qualified night stays year to date

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