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Guest Services

Bell Staff

Bell staff are located in the Main Lobby of the hotel, next to the Front Desk. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.

NEW! Blackberry Check-Out
On the day of your departure, simply send an email to and we will reply with an electronic copy of your folio.


The Concierge Desk is located in the Main Lobby of the hotel. They will happily assist you in planning tours and other activities.


The Fairmont Winnipeg has access via our three high speed elevators or  escalator to a wide array of shops, restaurant and entertainment facilities via the underground concourse. 

Several businesses are attached via the underground and above ground walkways including:

- TD Building
- James Richardson International
- Bank of Montreal
- Scotia Bank
- Royal Bank
- BellMTS Place
- Cargill
- Grain Exchange Building
- Manitoba Hydro
- Canada Post
- One Canada Centre
- Manitoba Telecom Systems

Gift Shops

The following shops and boutiques are located on the Concourse Level, in either Lombard Concourse or Winnipeg Square. 

Grand & Toy (Business Supplies) (204) 943-5875
Hallmark Cards (Cards & Gifts)(204) 989-0389
Lombard Lottery (Lottery tickets)(204) 956-0711
Appareo's Ladies Apparel(204) 942-6768
McTavish Photography(204) 957-1278
Orchid Flowers (Corporate and Personal)(204) 957-1146
Print Works Ink (Custom Printing)(204) 957-0515
Rogers Shoe Repair (Instant Shoe Repair)(204) 957-7176
Ticket Master (Tickets for Events)(204) 956-0711
Shopper's Drug Mart (Pharmacy)(204) 942-8136
Purple Iris & Godiva Chocolates(204) 944-0199
TC Spex (Eyewear)(204) 957-5367
William M. Young Ltd Jewellers(204) 944-0566


Upon request, the Housekeeping staff will provide additional amenities such as humidifiers, cribs and cots.

Laundry Services

Laundry and dry-cleaning services are available through the Royal Service Department.  For same-day service, items must be provided by 9:00 a.m. and will be returned by 5:00 p.m.


Valet Parking
Valet Parking is available at the front doors of the hotel. In-and-out privileges are included. Valet parking will be charged to your room account unless otherwise specified. 

Overnight rate for Registered Guests: $28 excluding tax.
VG Restaurant Dinner Guests: Complimentary

Hourly rates:
First hour: $10 excluding tax
Additional hours: $5 excluding tax

Self Parking
Self Parking is available to the east of the hotel in the Richardson Centre Parkade which is connected to the hotel via underground walkway.

Please note that those with mobility issues should pull up to the Front Doors and we will assist with parking arrangements as the parkade has a split staircase to get to the elevators.

Overnight rate for Registered Guests: $21 excluding tax.
Hourly rates available directly through the parkade

Pet Policy

Pets are permitted in the hotel. The animal must be under the supervision of the owner at all times and must not be left unattended in the room. A charge of $25 per day will be added.  Seeing-eye or other working dogs are always welcome and exempt of charges.

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk at no extra charge.

Wheelchair Accessibility

There are three Fairmont Rooms with one queen bed at the hotel which are specially adapted for physically challenged guests. These rooms feature:

  • wide doorways
  • wheel in shower with shower seat
  • raised toilet seats with bars
  • lowered peephole on the door
  • lowered bars in closets

Please contact us at to verify availability of these rooms.

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