Guest Services


Baby sitting is available at The Fairmont Yangcheng Lake. Contact the concierge for information on availability and rates on 86 512 780 0888 ext.13.

Currency Exchange

Currency exchange is available for in-house guests at the Reception desk of Fairmont Yangcheng Lake. Exchange GBP, EUR, HKD, JPY, USD into Chinese RMB (CNY).


Fairmont Yangcheng Lake offers complimentary High Speed Internet Access in all guestrooms and public areas. a special feature for business travellers.

Laundry Services

Laundry and dry-cleaning services are available 24 hours. Laundry and dry-cleaning are also available over night and with special/rush services. (Surcharges apply to special services). Rates and laundry/dry-cleaning bags are found in the guest room.  

Lost & Found

Please contact Royal Service at extension ‘0’ or through switchboard at the hotel’s main phone number.

Organicfarm-Golf Cart

Free golf cart for our guests to visit our Water Park and Yuefeng Island Organic Farm. For more information details, please contact our concierge on 86 512 780 0888 ext. 13.


Free parking is available for in-house guests. The garage is located in 1st floor of the hotel. Look for the elevator on the right of lobby and come down to the 1st floor. 

Pet hotel

Pet Hotel is available for In-House guests and need to book in advance.

Safe Deposit Boxes

All guest rooms and suites have an in-room safe (large enough to fit a 15” notebook computer). Additionally, safety deposit boxes are available through the Reception at no charge.

Water Park

Located in north of the hotel building, the water park can be visited free of charge so guests can enjoy the scenic of Yangcheng Lake.

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