Visiting the Spa
Hours of Operation
Please note that spa hours are seasonal and subject to change. Please contact Willow Stream Spa for the most accurate information.
10:00 - 19:00 (Weekdays)
08:00 - 20:00 (Weekends & public holidays)
06:00 - 21:00 (Daily)
10:00 - 16:00 (Tuesdays & Fridays)
Day use of the spa facilities is available to hotel guests for an access fee of R100 per person, per day. This includes usage of the steam rooms, relaxation lounges and fitness centre.
Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy; all electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we'll be happy to assist you.
Willow Stream Spa gift cards are available for spa packages or predetermined denominations. Please enquire at Willow Stream Spa reception for further information.
Spa Experience Coordinators
Whether in the spa or by phone, our Spa Experience Coordinators will be happy to plan your treatments and answer any of your questions.
To accommodate your preferences, advance reservations are recommended. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs. Kindly contact Willow Stream Spa:
Phone: +27 (0)32 538 5000 or e-mail: firstname.lastname@example.org
If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.