Visiting the Spa
Hours of Operation
Spa - 9am to 7pm daily
Fitness Centre - 6am to 7pm daily
Please note that spa hours are seasonal and subject to change. Please contact the spa on 032 538 5000 for the most up to date information.
Day use of the spa facilities is available to hotel guests for an access fee of R100 per person, per day. This includes usage of the steam rooms, relaxation lounges, outdoor mineral pool and fitness centre.
Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy; cellphones, BlackBerrys and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we'll be happy to assist you.
Please call +27 32 538 5000. To accommodate your preferences, advance reservations are recommended. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs.
If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.
Willow Stream Spa gift cards are available for spa packages or predetermined denominations. Please enquire at Willow Stream Spa reception for further information.
Spa Experience Coordinators
Whether in the spa or by phone, our Spa Experience Coordinators will be happy to plan your treatments and answer any of your questions.