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Guest Services


Bell Staff

Bellmen are located at the entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Business Center

The FedEx Office Print & Ship Center is located on the 2nd floor and offers virtually everything you need for your business needs. Please visit our Business Services page for more information.

Concierge

The Concierge is available 24 hours daily in the Main Lobby of the hotel. They can help you arrange dinner reservations and give you directions to major attractions. To assist with pre-arrival requirements please contact our Concierge.

Elevators

Guests have easy access to elevators in the Main Lobby.

Housekeeping

The Housekeeping staff is pleased to offer twice-daily maid service including turn-down service upon request to ensure the best possible comfort of all our guests.

Laundry Services

Same-day laundry service and overnight shoe shine are available. Pressing service is available upon request.

Parking

Both valet parking and self-parking are available at Fairmont Austin.

NOTE: No vehicles over 7'-0" in height can be accepted, as well as vehicles with trailers and/or vehicles with dual wheels on the rear axle.

Valet Parking Hourly Rates:

0-3 hrs: $24 (plus tax)

3-6 hrs: $32 (plus tax)

Overnight: $49 (plus tax) includes in/out privileges

Self-Parking Hourly Rates:

0-3 hrs: $15 (plus tax)

3-6 hrs: $25 (plus tax)

Overnight: $36 (plus tax) includes in/out privileges

Pet Policy

Fairmont Austin welcomes pets weighing up to 25 pounds for a one time fee of $150. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Service animals are always welcome and exempt of charges.

Safe Deposit Boxes

We offer in-room safety deposit boxes.

Wheelchair Accessibility

There are rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.

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