Amazing staff in the Gold Lounge
(Sharing the review I posted on Google Maps)
My wife and I have attended SXSW eight times and while we initially stayed at another quite nice hotel near the Convention Center, a few years ago we decided to give the Fairmont Austin a try and we have never looked back. First of all, the Fairmont Austin is perfectly located – with Rainey Street on one side and the Convention Center (connected by a walkway) on the other. The staff is amazing and always ready to help, whether it be to give you a replacement key at the front desk, a package at the FedEx office, a massage at the spa, food delivered to your room, a towel at the pool, water at the gym, etc. We also splurge and get a room with access to the Gold Lounge, which offers an amazing breakfast and snacks and desserts during the full course of the day. Three times during our last visit I was greeted by my first name by staff members who remembered me from the year before! So to return their generosity, I also want to thank by name Jesse, Fernanda, Dine, Benjamin, Anna, Veronica, Julio, Darian, Fred, Sarah, Valeska, Jack, Timothy, Angel, and Maria from the Gold Lounge as well as Catalina, from housekeeping, who always left our room impeccable. The Fairmont Austin has become an integral part of our SXSW experience and I highly recommend this hotel for anybody coming to Austin for business or pleasure.